New Posting - Swissport

Operations Coordinator Agent
Swissport International Ltd.  - Vancouver, BC

To maximize manpower utilization and ensure sufficient staffing per Employee Schedules. This includes mapping business processes, identifying manpower requirements and conducting manpower studies for different departments within the organization.  Responsibilities  Ensure sufficient staffing per Employee Schedules.  Maintain employee attendance records.  Produce daily performance reports according to reporting guidelines.  Respond to telephone calls in/out,radios,SITA,fax and email messages.  Ensure flight information board is kept up to date.  Act as liaison between customer and Swissport to ensure all pertinent flight and load control information is passed on to relevant parties.  Maintain/update Company and customer manuals and documentation  Control employee palm in/out, payroll enquiries, dress attire, validity and possession of RAP/AVOP and equipment log  Be aware of the local emergency plan.  Maintain good relations with co-workers, customers and airport authorities.  Maintain and observe confidentiality with respect to employee records.  Provide information and service when required to the Administration Office.  Be familiar with Worker’s Compensation rules pertaining to injury on the worksite, along with Swissport documentation requirements.  Qualifications and Competencies  Excellent analytical skills including the ability to multitask and complete numerous tasks within deadlines Excellent communication skills in English: oral & written Must possess strong organizational and multi tasking skills MS excel and Outlook knowledge Customer focus and quality awareness Knowledge of Ramp operations is an asset. Be able to work in a fast paced environment where accuracy and good employee relations are required. Able to work flexible hours (Weekends and Nights) Equal Employment Opportunity Statement  Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.  About us  Swissport International Ltd. is the leading Ground Services Provider to the aviation industry. Swissport is employing over 60,000 dedicated professionals, serving over 700 client companies at 269 stations in 48 countries on five continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fuelling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience”.