New Posting - Airports Council International

Administrator, Global Training
Airports Council International - Montréal, QC

Position title: Administrator, Global Training and Logistical Support Reports to: Senior Manager, Global Training Location: Montreal, Canada I. Areas of Responsibility: Assist with managing the ACI Global Training Business to Customer (B2C) and Business to Business (B2B) communications activities. Coordinate ACI Global Training registration process. Process registrations and billing for all GT and DNA Courses. Manage the course logistics and materials for all ACI Global Training (GT) Programmes Manage instructor flight and hotel bookings for GT courses, as needed; Assist in processing of registrations for all GT Courses; Answer e-mail queries for the main e-mail training inbox. Provide additional administrative support to the GT managers, as required II. Major Duties and Accountabilities: Administer logistical and administrative tasks such as: Respond to all member and customer queries and messages, by e-mail, phone and fax in a timely manner. Prepare all the course logistics for all GT and provide back-up logistical support for the DNA programmes Update daily as required, the annual training calendar with the supporting information for course registrations. Update the AMS with the required information as it relates to GT courses and students as directed by the GT administrator Update and maintain accurate training records. Administer the booking of instructor flight and hotels, which includes: Getting quotes for instructor flights and hotels for the GT managers Follow-up with instructor to determine that they have all their travel details and documentation for the required course Department administration and quality management duties which includes: Assist with the updating of ACI GT departmental working instructions (WI) and standard operating procedures (SOPs). Familiarization with the ACI’s association management system (AMS), manage and maintain course database and training records. Liaise and coordinate with printing and shipping suppliers for the deployment of course materials Tracking of shipments to ensure that it reaches the final destination within the scheduled timeline Perform back up for the GT Administrator duties in the event they are unavailable Handle other duties as required III. Experience Minimum 2 years’ experience (post qualification) in an administrative position with a training institution Proficient in MS Office (Excel, Word), Outlook Familiarization with Microsoft Dynamics CRM would be considered an asset IV. Qualifications: DEC or College diploma V. Skills and Abilities: Excellent analytical and communication skills Pro-active, collegial, tactful, diplomatic and discreet in all dealings Ability to work independently or with minimal supervision Establish and maintain good relationships with other staff members, Carry out administrative tasks required effectively, accurately and in a timely manner Excellent written and spoken English and French. A third language would be an asset. Organizational Skills VI. ACI World Values : Integrity Member focus Professionalism Teamwork For further information, or to apply, please click here