New Posting - Vancouver Airport Authority

Manager, Baggage Operations - Baggage Operations Department
Vancouver Airport Authority - Vancouver, BC

The Vancouver Airport Authority has a permanent, full-time opportunity for a Manager, Baggage Operations . Reporting to the Director, Baggage Operations, the successful candidate is accountable for all aspects of the baggage product and service including meeting service level targets, as well as liaising with internal and external departments and regulatory agencies. This involves the management of a complex mechanical/electrical/controls/IT system in a complex 24x7 operational environment to process airline checked baggage in order to meet established service levels in a mission critical environment. Key responsibilities include:  Contributing as the subject matter expert in defining future baggage projects and participating in on-going project delivery of capital baggage system projects Establishing defined service metrics and delivering on baggage product performance Developing and maintaining customer relationships with airlines, as well as internal and external stakeholders Providing contract and vendor management Managing and reporting on capital and operating budgets Continuously seeking ways to improve the baggage product and operations by identifying system and process enhancements Leading a diverse team of dedicated multi-trade, multi-skilled employees, and providing support and direction by: monitoring work efforts and performance, hiring, coaching, motivating and supporting developmental activities, conducting formal evaluations and applying appropriate discipline Key qualifications include:  Bachelor’s degree in a field related to Business, Engineering or Information Technology, or an equivalent combination of training and experience; preference will be given to candidates with a P.Eng, ITIL, Lean or Six Sigma designation At least three years’ management-level experience including demonstrated experience leading diverse teams, monitoring work efforts and performance, coaching, conducting formal evaluations and applying discipline Demonstrated experience managing capital and operating budgets Proven high level of independent judgment Ability to collaborate with peers, customers and service providers in order to provide 24x7 service and remediation when required Exceptional time management and organizational skills in order to prioritize with in a complex portfolio This position is open to Airport Authority employees and external candidates. Previous job performance will be taken into consideration for all candidates that apply for this position. As part of our recruitment process, short-listed candidates will be required to take part in a management assessment process. The Vancouver Airport Authority welcomes and encourages applications from all qualified candidates, including women, Aboriginal peoples, persons with disabilities and members of visible minorities. If required we are able to provide reasonable accommodations for persons with a disability throughout the selection process.