New Posting - Aeroports de Montreal

Manager, Administration and Permits Office
Aéroports de Montréal 

 - Dorval, QC

Reporting to the Assistant Director, Operational Support and Strategic Development, the Manager, Administration and Permits Office, co-ordinates his/her sector’s service offering with the aim of meeting operational objectives and established levels of customer service. More specifically, he/she is responsible for the administrative management of files and infractions and the issuance of permits and passes under the Airport Patrol’s jurisdiction. As team leader, he/she efficiently and effectively manages of the resources under his/her responsibility at both airports. ROLE AND RESPONSIBILITIES  Manages the human, financial and material resources under his/her responsibility. Helps establish the Airport Patrol’s strategic directions and transforms them into priorities and objectives for his/her area of operations. Helps define performance indicators for his/her area of operations, follows up and takes the measures necessary to optimize operational performance and enhance the customer experience. Works together with airport community partners and provides advice with the aim of encouraging their adherence to safety and security directives. Suggests strategies and makes recommendations for the overall improvement of the Airport Patrol. Designs and helps implement safety and security programs and policies. Uses and effectively incorporates all management information available to him/her to anticipate trends and prevent situations that could compromise directives, regulations and directions regarding safety and security. Represents ADM’s interests externally, by participating in, among others, advisory committees involving government bodies, airport representatives and other stakeholders. When changes are made to regulations, makes recommendations regarding the best way to operationalize the new directions. Develops and updates the operational and administrative directives essential to the delivery of services under his/her responsibility. Implements the regulations, policies and directives governing his/her area of operations and ensures compliance with applicable Commission on Accreditation for Law Enforcement Agencies (CALEA) standards. Participates in development of the ADM safety and security manual as part of safety- and security-related programs (e.g.: authorization documents). Co-ordinates with various partners the safety and security measures necessary for the supervision of work in the restricted area, including access control for new infrastructures. Participates in evaluations, analyses and monitoring of safety and security risks. Oversees the ongoing application of the training program designed to ensure the efficiency and effectiveness of the officers under his/her responsibility. Supervises follow-ups on the processing of complaints from users and partners. Performs any other task assigned by his/her superior. Replaces his/her superior when assigned. REQUIREMENTS  University degree in public-security management, administration or a relevant field. Ten (10) years of experience in similar functions, including at least five (5) in a management position. Management experience in a unionized service environment an asset. Ability to read plans and specifications an asset. Knowledge of the civil aviation industry and regulations related to airport security operations an asset. Fluent oral and written English and French. Proficiency with the MS Office software suite. Ability to address situations from a Corporation-wide perspective. Results-focused and motivational leader. Ability to facilitate change and identify opportunities for improvement. Excellent abilities for communicating, influencing and encouraging co-operation toward a common goal. Very customer-service focused. Excellent planning, organizational and follow-up abilities. Must obtain the security clearance necessary to obtain a Restricted-Area Identity Card. Willing to undergo a reliability check. This contest is open internally and externally simultaneously, however priority will be given to internal applications. We appreciate all applicants for considering ADM as a potential employer. Only those considered for interview will be contacted. For further information, or to apply, please click here