The Coordinator, Airport Operations, is responsible for outward coordination of airside activities and forward looking preparation of plans, programs, and processes that support the day-to-day operation.
This position is responsible for the maintenance of the Airport Operations Manual, CARs and TP312 compliance, forward looking regulatory surveillance, and the preparation and maintenance of programs, processes, and procedures for “day of operation” delivery by the Supervisor, Terminal Operations, and Supervisor, Airfield Operations & Maintenance.
Working with the Coordinator, Environmental & Safety, conduct QA assessments of internal programs and activities, and support daily operations by being subject matter expert on day-to-day operations, Duty Manager, and coordination of construction, flight operations, and partner initiatives.
This position maintains the Emergency Response Plan (ERP) to ensure effectiveness and compliance, and coordinates with the Supervisor, Maintenance and Airfield Operations to align the activities of the Emergency Responder personnel with the ERP.
External relationship management with our Airport Partners including tenants, airline customers, NAV Canada, Transport Canada, and CBSA is an important aspect of this position that includes facilitating cooperation between all groups for the advancement of key projects or airside activities
- Diploma or Degree in Aviation Management or related studies
- Experience in an airport operating environment
- Working knowledge of CARs, TP312, TP1247, CASRs, and CASMs
- Root cause analysis and process engineering skills
- Effective oral and written communication skills
- Proven ability to see tasks/projects through to completion including multi-tasking
- Proven organizational skills, ability to supervise multiple projects, and achieve results through others
- Working knowledge of AutoCAD software considered an asset
- Working knowledge of Microsoft Office computer software applications; must be able to compile and analyze statistics using databases
- Holds or has the ability to obtain and maintain the appropriate level of Airport Security Clearance
- Holds or has the ability to obtain an aeronautical radio license and an Airside Vehicle Operators Permit
- Minimum ‘G’ class driver’s license
- Provide regular, timely reporting on results, issues, and plans to the Executives taking necessary actions to address issues as they arise that would affect the Airport’s ability to maintain the Airport Operating Certificate
- Ensure that the airport operates safely and efficiently, complying with all regulations and policies, Transport Canada audits, as well as contractual obligations while applying modern best practices in airport management
- Develop, implement and maintain operational policies and procedures for emergency response, airfield maintenance, security and terminal operations to ensure that regulatory/business compliance is maintained while ensuring the safe, secure and efficient operation of the airport and its facilities
- On behalf of the organization, provide interpretation and context of CARs and TP312. Provide technical assistance and direction to various departments, organizations and consultants. Ensure accuracy and prepare changes to the Canada Air Pilot (CAP) and the Canadian Flight Supplement (CFS) for Hamilton International through Transport Canada. Issue NOTAMS as and when required.
- Communicate information to Hamilton International’s business partners in the form of Operations Bulletins
- Perform internal audits to review procedural awareness and compliance, prepare performance reports, make recommendations for enhancements, revise operational procedures as required and implement same
- Assist in the coordination of airfield activities during winter operations, including performing runway surface condition reports
- Develop, maintain, and provide required training packages to staff including regulatory and non-regulatory training
- Ensure that the airport operates safely and efficiently, and is at all times operating within the emergency response and related regulations established by Transport Canada and Airport Management
- Assist in the development, implementation and facilitation of training programs for airside and terminal operations departments
- Coordinate tabletop mock emergency exercises and live exercises with Airport Staff, tenants and outside responding agencies
- Responsible for complying with and enforcing the policies of the corporation with respect to rules, acts, regulations, by-laws, procedures and safe working practices
- Ensure that safe working practices and safety regulations are adhered to under the terms of the Canada Labour Code, Part II
- Participate in labour relations matters by attending grievance meetings as required
- Provide operational support to Airside and Terminal Operations outside of regular business hours including emergency response and winter operations support
- Provide support to the Operations Management Team for the supervision of Staff and maintain strong employee morale. Establish high expectations for Staff with regard to honesty, integrity, openness, loyalty, teamwork and responsibility
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