New Posting - Porter Airlines Inc

In-Flight Administrator
Porter Airlines Inc. 

 - Toronto, ON

FUNCTION: Reporting to the Manager, In-Flight Services, the In-Flight Services Administrator is responsible for providing administrative support to the In-Flight department. DUTIES AND RESPONSIBILITIES: Act as the initial point of contact regarding general inquiries for In-Flight Services Provide administrative support for the In-Flight Services department Accept responsibility for the day to day administrative support and functions within the department Liaise with all departments companywide regarding issues of importance related to the In-Flight department Maintain accurate and up to date aircraft documentation and supplies pertinent to In-Flight operations Review, process, file and action all flight reports including any departmental follow-up required to address issues presented Assist in the maintenance of technical files, training records and security forms Support recruitment initiatives and new hire processes through the organization of interview schedules, appointments and any other required tasks related to the recruitment of the In-Flight department Prepare and organize new hire paperwork and introductory packages Distribute manuals, manual amendments and bulletins including AOSH documentation Assist flight attendant accident and injury reports, WISB claims and AOSH Hazardous Occurrence Investigation Reports Responsible for the maintenance and tracking of leave of absence records Action flight attendant inquiries related to uniform, passport, aircraft supplies and other related concerns Assist with all internal publications including but not limited to AOSH committee meetings Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations as well as the investigation and audit of hazards and incidents Any other duties assigned BEHAVIOURAL COMPETENCIES: Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others. Teamwork: Working collaboratively with others to achieve organizational goals. Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers). Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise. Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards. Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus. QUALIFICATIONS: Excellent knowledge of MS Office Suite, G (Google) Suite, general computer and database software High degree of accuracy and attention to detail Ability to work well under pressure and set priorities Quick learner and ability to be assertive Strong interpersonal skills Understanding of cabin crew working environment Dependability (must have a clear attendance record and reliable on time reporting for work) Ability to obtain necessary security clearances Excellent verbal and written communications skills Proven ability to multitask, meet deadlines and set priorities Exceptional time management and organizational skills Ability to work independently and within a team environment Strong customer service skills, discretion, flexibility and a professional demeanor Familiarity with airline operations and cabin crew duties a strong asset LOCATION: Billy Bishop Toronto City Airport – YTZ For further information, or to apply, please click here