New Posting - Edmonton International Airport

Billingual Customer Service Representative (Term)
Edmonton International Airport  

 - Edmonton, AB

$25.34 - $28.10 an hour

POSITION RESPONSIBILITIES: Reporting to the Passenger Experience Coordinator, the Customer Service Representatives provide information and assistance in both official languages of Canada to Edmonton International Airport patrons visiting the Information Booth. With a focus on excellent customer service, the Customer Service Representatives also promote airport services, facilities, and area tourism to inquiring customers. In addition, as active participators on a multi-tasking team, they are responsible to coordinate some customer service programs and perform other duties as required POSITION SPECIFIC ACCOUNTABILITIES: Provide exceptional customer service over the phone or in person to all inquires and answering questions regarding airport facilities, Edmonton events and information in a timely manner. Liaise with other business units in order to direct corporate or tenant phone calls accordingly. Assist passengers with their lost and found issues by interpreting their requests and documenting them as needed. Liaise with the Northern Lights Volunteers by keeping them updated on the operations and changes to the facility. Provide support for tracking of different projects’ data by updating spreadsheets from information received through various resources. Ensure proper information is made available to customers by ordering, tracking and arranging information regarding tourist information brochures. Qualifications POSITION REQUIREMENTS: Grade 12 diploma is preferred; equivalencies may be considered Fluent in speaking both French and English is required; interview will be conducted partially in French and language abilities may be confirmed through testing Excellent customer service skills and demonstrated effective verbal and written communication skills are required Candidate will have proficient computer skills including working knowledge of Microsoft Office 2007 and general knowledge of computerized office equipment The ideal candidate will have a history of being able to handle stressful situations in a calm, efficient manner Familiarity with Edmonton and surrounding districts will be considered an asset Flexibility in working hours and job duties is required; must be willing to work a varying shift schedule including evenings and weekends Must secure and maintain appropriate airport security clearance and acceptable criminal record check as conditions of employment Applicants from this competition may be utilized to fill future vacancies of a similar nature Additional Information 1 Part-Time, Term Position (1 Year); Poster #2017-64 REPORTS TO: Manager, Passenger Experience BAND: 3 (Included in the General Bargaining Unit) SALARY: $25.34 - $28.10 per hour (37.5 hours per week) CLOSING DATE: November 3, 2017 @ 5:00 p.m. (Internal), or until a suitable candidate is found