New Posting - First Air

Customer Service Agent
First Air 

 - Kanata, ON

Duties and Responsibilities Interested candidates should be able to perform the following duties and responsibilities:

• Interested candidates should be able to perform the following duties and responsibilities:
• Handle all aspects of customer reservations
• Maintain a high level of customer service and passenger sales skills
• Build accurate customer files (PNR) with all required information
• Compute fares
• Process prepaid PTA information from stations, travel agencies and other clients ensuring accuracy and efficiency are at the highest level
• Disseminate information
• Respond to general public inquiries
• Monitor and action items that arrive in messages queues, fax printouts and printer messages
• Assist with daily preparation of flights as assigned
• Provide assistance in all areas of customer services including operations
• Other duties as assigned

Skills and Qualifications Include, but not limited to, the following minimum skills and qualifications: Include, but not limited to, the following minimum skills and qualifications: Must possess a working knowledge of the Sabre Reservations system using the Interact GUI Must possess a high school diploma or have equivalent related work experience i.e. travel tourism education, customer service/airline experience, etc Fluently bilingual in English and French or Inuktitut Possess a knowledge of customer service procedures Must be familiar with all aspects paperwork/documentation for all customer service functions Must possess strong communication, and interpersonal skills Proven customer service skills Must be adept at handling multiple tasks, and prioritizing duties Willing to assist in all areas of customer services Willing to work irregular hours of operation and shift work Ability to obtain and retain a Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada For further information, or to apply, please click here