New Posting - Executive Flight Centre

Operations Supervisor
Executive Flight Centre  

 - Edmonton, AB

Main Functions: The Operations Supervisor is responsible for overseeing all facets of ramp, fuel and de-icing operations, ensuring compliance with the Company’s protocols and procedures. The Operations Supervisor provides leadership and direction to a team of Aircraft Refuelers, Line Technicians and Ramp Agents and participates in ground and fuel operations when required. Responsibilities:  • Ensure adherence of corporate, departmental and OH&S policies and procedures. • Plan, design and perform ramp and fueling services according to the standards set by Executive Flight Centre including; aircraft fueling, loading/unloading, marshalling and chocking aircraft, grooming aircraft including lavatory and potable water servicing as required. • Establish and lead a high-performance fuelling and ramp team in order to meet and exceed customer satisfaction. • Ensure KPI’s and monthly safety and services levels are met. • Perform audits on handling and safety as required and involvement in implementation regarding fueling, tank farm and ramp operations. • Perform audits on De-Icing Operations and provide provides proper trainings to agents. • Ensure training records for agents are up-to-date and provide necessary training to fuel/ramp agents. • Provide a variety of servicing on aircraft as required. • Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution. • Provide oversight review on Logistics department (FBO Operations). • Communicate changes in policy, procedures, products, services, or any other alterations that affect delivery of customer care. • Assist in field maintenance, primarily on the apron and around the building entrances for snow clearing and grass cutting. • Direct passengers on the apron as instructed by passenger service agents. • Ensure correct baggage loading information is given to each aircraft, including any ballast concerns. • Operate all ground service equipment and refueling vehicles. • Plan and prioritize work for self and staff. • Determine needs for supplies and equipment. • Direct involvement in refuelling and ramp personnel, including recruitment, termination, training, evaluations, overtime and timesheet approval, and other administrative duties. • Troubleshoot issues within the fueling and ground handling process. • Communicate with Base and Operations manager for any operational issues. • Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment. • Ensure exceptional, courteous and respectful customer service through compliance and participation in the Company’s Step Up to Customer Service Program. • Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives. • Perform any other duties as required. Qualifications and Experience:  • A certificate or diploma in a related field is an asset. • Previous experience in the aviation industry in a similar role is an asset. • Minimum two years’ ramp and fueling experience is preferred. • Class 3 or Class 1 license is required. • Airport Security Clearance and Driver’s Abstract is required as a condition of employment. • First Aid and CPR are an asset. • Previous experience leading and supervising a team is required. • Sound analytical thinking, planning, prioritization, and execution skills. • Professional, punctual, meticulous and diligent. • Must be able to obtain a restricted operator’s certificate (radio license) within 60 days of employment. • Able to work inclement weather, overtime and extended shifts. • Able to effectively communicate both verbally and in writing. • Able to lift or move up to 60 lbs as required. • Highly motivated and able to work with minimal or no supervision. • Able to work various weekday and weekend shifts. • Must have basic mathematics, trouble shooting skills and excellent attention to detail. • Strong customer service skills with the ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times. • Able to analyse and interpret the needs of customers and offer the appropriate options, solutions, and resolutions required. • A strong work ethic and positive team attitude. • Proficiency with MS Suite including; Word, Excel and Outlook is required. • Able to work well under pressure and respond quickly in a dynamic and changing environment • Able to multi-task and establish priorities. • Able to work collaboratively as a productive member of the EFC Team. Executive Flight Centre offers competitive compensation and a comprehensive benefits package, an incredible work environment, and career advancement opportunities. Please visit our web site at http://www.efcaviation.ca/ for a complete description of our company and to view other career opportunities.