New Posting - Vancouver Airport Authority

Manager, Baggage Operations (Term) – Baggage Operations Department
Vancouver Airport Authority  

 - Vancouver, BC

YVR is made up of a team of diverse people who are working collaboratively to reach our goal of 29 million passengers by 2020! We’re innovative, fun, and we invest in our people. We’re a BC Top Employer for 11 years standing, with high engagement scores, an abundance of learning and development opportunities, and a holistic approach to wellness! And we’re looking for someone to join our team. We have a full-time, term opportunity (to December 31, 2018) for a Manager, Baggage Operations . Reporting to the Director, Baggage Operations, and the successful candidate is accountable for all aspects of the baggage product and service including meeting service level targets, as well as liaising with internal and external departments and regulatory agencies. This involves the management of a complex mechanical/electrical/controls/IT system in a complex 24x7 operational environment to process airline checked baggage in order to meet established service levels in a mission critical environment. Key responsibilities include:  Developing and maintaining customer relationships with airlines, as well as internal and external stakeholders Continuously seeking ways to improve the baggage product and operations by identifying system and process enhancements Leading a diverse team of dedicated multi-trade, multi-skilled employees, and providing support and direction by: monitoring work efforts and performance, hiring, coaching, motivating and supporting developmental activities, conducting formal evaluations and applying appropriate discipline Establishing defined service metrics and delivering on baggage product performance Contributing to the business requirements for future baggage system projects and participating in on-going project delivery of capital baggage system projects Managing and reporting on capital and operating budgets Providing contract and vendor management Key qualifications include:  At least three years’ management-level experience including demonstrated experience leading diverse teams , supplemented by a bachelor’s degree in a field related to Business, Engineering or Information Technology; or an equivalent combination of training and experience (preference will be given to candidates with ITIL, Lean, or Six Sigma designation) Demonstrated experience managing capital and operating budgets Proven high level of independent judgment Ability to collaborate with peers, customers and service providers in order to provide 24x7 service and remediation when required Exceptional time management and organizational skills in order to prioritize with in a complex portfolio This position is open to Vancouver Airport Authority employees and external candidates. Previous job performance will be taken into consideration for all candidates that apply for this position. As part of our recruitment process, short-listed candidates will be required to take part in a management assessment process. Vancouver Airport Authority welcomes applications from all qualified candidates, including women, Aboriginal peoples, persons with disabilities and members of visible minorities. We are happy to provide reasonable accommodations throughout the selection process and while working at YVR. If you require support applying online because you are a person with a disability, please contact us at 604-303-3152 or careers@yvr.ca . We welcome the opportunity to discuss accommodation of your disability and ensure fairness in our hiring process.