New Posting - Air Canada

Customer Relations Specialist - Temporary - Calgary
Air Canada  

Full-time, Temporary

Are you passionate about reaching new heights, teamwork and make a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier. Reporting to the General Manager, Customer Relations, the Customer Relations Specialist will be responsible the day to day operations of Customer Relations office and for the administration of duties related to reporting, training and time & attendance.  Authorize all compensation payments as well as pay 3rd party vendor invoices  Approve & process draft requests and bank transfers for Customer Relations and airports denied boarding compensation  Create and manage eCoupons and promo codes for Customer Relations and Baggage Claims including managing inventory and value batches in OSI  Process Aeroplan mileage and eupgrade credits to customer accounts  Manage the PCard Program to ensure customer protection  Prepare and maintain employee scorecards on key performance metrics on a daily, weekly and monthly basis  Train internal customers on the reports in Ops BI Tool  Analyze CRM data and make recommendations to management on process improvements, trends and customer service standards  Ensure that the customer information in ACPedia, Aeronet and ac.com related to Customer Relations is accurate and updated  Coordinate various activities and processes to achieve excellence in the areas of safety, operations and customer service standards.  Consistently communicate with employees company directions and explain the rationale behind our policies or decisions  Assist the Operation and Training department to identify and address business specific training needs of the agents.  Assist members of management team with special projects as required  Conduct 3rd party vendor performance audits  Responsible for the scheduling of Customer Relations staff and the associated bidding processes.  Ensure that Customer Relations HR reports (attendance, shift bidding, etc.) are created and distributed as required. Qualifications Excellent oral and written communication skills Excellent analytical, organizational and planning skills with an aptitude for precision Ability to apply creative solutions that have a positive impact on results Recognized ability to work under pressure, handle stressful situations and maintain flexibility Ability to work long and irregular hour Able to influence, convince and create mutually acceptable solutions in the context of conflicts Demonstrated strong interpersonal and communication skills, able to establish and maintain effective relationships throughout the organization Excellent knowledge of software and management programs Good judgment, discretion and initiative Confidentiality extremely important Customer and employee oriented LINGUISTIC REQUIREMENTS  Based on equal qualifications, preference will be given to bilingual candidates. At Air Canada, we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.  Job : Customer Relations Primary Location : CA-AB-CALGARY-YYC For further information, or to apply, please click here