New Posting - Airfield Access

Service Delivery Manager
Airfield Access -

This role is for an individual who has a sense of urgency when responding to client concerns, is a problem solver and can lead, manage and motivate people. Objective The operations manager will be responsible for the day-to-day operations of the business throughout Pearson International airport. Expectations Management duties will be performed as required and include management participation during days, evening and weekends. Actively seek out opportunities to grow revenue. Hires new contractors and employees. Ensures health and safety program is being maintained. Duties Reporting; Reports directly to the President. Submits monthly summary reports. Tracks Sales through adhering to company process. Human Resources; Required to ensure all staff have appropriate clearances as required. Required to administer the on-boarding program for contractors. Contracts; Develops quotes and assists in developing responses to contract requests. Resolves Client issues and tracks performance. Inventory; Manage the RAIC’S, key card and ID program Inventory management of company equipment Responsibilities The Service Delivery Manager(SDM) is the responsible and accountable on-site manager for all operations and service delivery at Pearson International Airport. The SDM has complete oversight of the operation and is available 24/7/365. The SDM must ensure that each service is adequately resourced, work is being performed safely and correctly, risk and costs are mitigated, service level standards are established, met and reported; and staff are fully supported/empowered to carry out their duties in a corporate culture of safety and customer service. Qualifications Minimum of five years of management leadership experience Excellent verbal and written communications skills Strong leadership and negotiation skills Excellent problem-solving skills Ability to work long and irregular hours Strong commitment to teamwork Must be able to multi-task and adhere to strict deadlines Must demonstrate relevant experience Good conflict resolution skills Good understanding of applicable labour laws Recognized ability to work under pressure, handle stressful situations and maintain flexibility Ability to produce reports and audits (MS Office) Job Type: Full-time Salary: $80,000.00 to $90,000.00 /year For further information, or to apply, please click here