New Posting - WestJet

Daily Shift Manager - Edmonton
WestJet   -

Posting Close Date: 03/28/2018 (Please note the posting will close at 11:59pm) Overview The Daily Shift Manager will be responsible for overseeing the daily ramp/baggage operations. With a strong focus on safety and security, they will work closely with our ground handler and other partners to ensure our operational/performance KPI’s are met. They will be the WestJet representative day of to manage our relationship with our ground handling provider and external agencies. They will be responsible for identifying any areas for process improvements and working with the operational leadership team to identify solutions. Daily oversight of the ramp/baggage operation and SPOT performance with a strong focus on Suncor and Encore operations Provide strong and effective leadership while on shift to maximize safety and service at the lowest reasonable cost Participate in shift briefings with Airport’s team, outlining any challenges and opportunities Ensure GOSAP and Training bulletins are communicated to and implemented by ground handler and affected partners Complete a daily shift summary report Complete Incident / Accident investigations and AQD reports in accordance with WestJet and Airports procedures with support from the Ramp Manager and Duty Manager on shift Complete audits on ramp crews’ including debriefs Coordinate all IROP activities that occur at the station with the WS DM on shift Provide recommendations to the WS DM on shift to maximize efficiencies and service at the airport related to ground operations Communicate process failures/flaws and facility related issues to the Ground Handler’s management team, working to facilitate effective solutions Demonstrate leadership through effective and ongoing communication, problem solving, style and culture Participation in projects related to operational improvements as requested Relationships: Constant communication with Ramp Manager, WS DM’s, Ground Handler Management, and any other partner station support team regarding ground operations to ensure best practices are in place and executed daily Continual feedback to Ground Handler and partner management, providing coaching and leadership/mentorship to ramp agents Ongoing communication with the Ramp Manager, WS Duty Managers, Ground Handler, Baggage Guest Service Manager and Airport Support Team Maintain a strong working relationship with external teams including members of the Airport Authority Qualifications 3+ years airline ground handling experience required 2+ years leadership experience an required Experience in all aspects of airport baggage and ground operations is required Exceptional personal OTP and performance Outstanding people skills, ability to mentor and motivate Proven track record in leading by example Proven history of affecting change through positive influence Ability to work a rotating schedule 24/7/365 and travel for business meetings/training Proficient in PC based applications, Word, Excel and Outlook. WestJet is Canada's most preferred airline, operating over one hundred aircraft to destinations in North America, Central America, the Caribbean and Europe. We are recognized as a Top Employer in Canada and our more than 10,000 employees work hard to ensure we maintain our position as one of Canada's most respected corporate cultures. With the launch of WestJet Encore, we will continue our steady growth by offering flights and jobs to more cities in Canada. We would like to thank all applicants in advance for their interest in WestJet. We believe in enriching the lives of everyone in WestJet's world and encourage applications from all qualified individuals. Our ongoing efforts toward evolving total diversity will continue to be the way we do business every day. As owners, we believe in celebrating everyone’s unique skills, perspectives and experiences. WestJet is committed to inclusiveness, equity and accessibility. We encourage all qualified candidates to apply. If you inspire greater creativity and innovation towards reaching new altitudes and meet the qualifications for the position in which you are interested, we welcome you to complete an online application. WestJet is a great place to land - powered by Talent and Growth. At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will utilize safe work practices to ensure your well-being and the safety of others. Looking for a great place to work? A place where an award-winning culture means empowerment, teamwork and a passion for what you do? Then think WestJet. It's a great place to land. WestJet is an organization recognized by its delivery of a remarkable guest experience resulting in us achieving over $3B in sales. In order for our best-in-class airline to be this successful, we require the skills and talents of professionals like you to ensure our ongoing growth. In an industry that is dominated by legacy competitors, you have the opportunity to build your career with an organization driven by progressive strategies, leadership and practices. If you are looking to break out of the status quo by joining a company with a strong growth plan, which consistently ranks as one of the most profitable airlines in the world, and which has a vision to be a top five international airline, WestJet is the place for you! For further information, or to apply, please click here