New Posting - Porter Airlines

Airline Customer Service Representative

Porter Airlines Inc.   - Toronto, ON

Reporting to the Manager, Customer Service – YTZ and working collaboratively with the broader team, the Customer Service Representative contributes to the efficient day-to-day operations of the department and delivers an elevated level of attentive and thoughtful service to Porter passengers.

DUTIES AND RESPONSIBILITIES:

• Demonstrate a refined level of Customer Service
• Check-in passengers for flights at the ticket counter, assign seats, issue boarding passes and verify passenger identification and travel documents
• Tag passenger bags to correct destinations
• Board passengers onto flights, tag gate checked bags and verify travel documents
• Make pre-boarding and general boarding announcements
• Monitor carry-on luggage and operate jetways, canopies and aircraft doors
• Assist all passengers with special needs including passengers in wheelchairs, unaccompanied minors, visual and hearing impaired passengers
• Assist arriving passengers and oversee the Domestic and International Arrivals baggage area
• Verify identification and direct connection passengers through the airport
• Provide assistance to passengers whose baggage is mishandled or damaged
• Maintain accurate records and update passenger files
• Complete detailed and Accurate pre-departure paperwork, including Weight and Balance.
• Assist other CSR’s where required in performing other functions
• Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
• Other Duties as assigned

BEHAVIOURAL COMPETENCIES:

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high-quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

QUALIFICATIONS:

• Ability to work on a permanent basis in Canada
• Experience in a customer service environment, preferably in the airline industry
• Ability to obtain necessary security clearances
• Able to work in a fast-paced environment
• Able to multitask and handle stressful situations
• Need to be detailed oriented
• Have a proven positive track record when handling difficult situations and customers
• Dependability (must have a clear attendance record and reliable on-time reporting for work
• Able to work rotating shifts including days, afternoons, evenings, weekends, and holidays
• Must be capable of lifting/pushing/pulling up to 50lbs on a regular basis
• Must be able to assist with wheelchair transfers and all special service request passengers
• Supports and adheres to all company policies
• Ability to communicate and correspond clearly and precisely in English

For further information, or to apply, please click here