The Manager, Passenger Support Services is responsible for the daily operation of the Passenger Support Services (PSS) department and the oversight and support of the airport operations.
- Manages the team of PSS coordinators;
- Oversees daily flight operations and support provided to all airports;
- Manages all irregular operations (delays), including all follow up in determining root causes; this includes after hours support and critical decision making; producing statistics for executives;
- Ensures adequate connection flight handling, including all passenger reprotection activities, while managing costs;
- Prepares for and participates in the daily operational follow up conference call;
- Liaison with various company departments, including social media, tour operators, marketing, customer relations;
- Scheduling of the team, including managing and reducing overtime;
- Create and publish departmental policies and procedures.
- College Degree in a related field;
- At least five (5) years’ experience in airline operations with at least one year in management / supervision of staff;
- Experience managing a unionized workforce (an asset);
- Motivational leadership style;
- Excellent communication skills in both French and English (oral and written);
- Great initiative, a self-starter;
- Must be able to work well under pressure and have decision making skills;
- After hours irregular operations support is required.
Location : Air Transat Head Office / Ville Saint-Laurent
Type of Work : Permanent, full time
Job category :Commercial operations control
Business segment : Air transportation
Business unit : Air Transat
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