New Posting - Sunwing Travel Group

Operations CoordinatorSunwing Travel Group  

COMPANY NAME: Sunwing Airlines Inc. OVERALL OBJECTIVE: The Operations Coordinator will provide support within the Operations Control Centre. The role will report to the Director, Operations and will be located in Toronto, ON. RESPONSIBILITIES: First point of contact for all front line teams, including Ground Ops, Sales Centre, Customer Relations, Groups, Ground Ops, and Destination Services in the event of an IROPS situation Be knowledgeable on all aspects of passenger care Obtain and maintain an Ministry of Transportation (MOT) F Licence in order to drive the company bus Initiating the Emergency Response Plan when required Assisting with the preparation of the daily Trip Folders and Post Flight Duties Ensure that the “Fleet Watch” system is both current and accurate Transport all Sunwing crews to/from Toronto Airport to/from Head Office, or to their rest facility as needed Assisting the Duty Manager with managing the recovery of flight schedules during Irregular Operation (IROP) situations Assisting the Duty Manager with overseeing and managing the Company’s flight/Ground Operations while on shift Understand programs to avoid delaying i.e. cruise (FLL, BCN, FCO, SJU where applicable), short duration programs (NAS, LAS), new market (Vacation Express) Ensure Passenger Care Checklist is followed by Ground Ops teams worldwide Ensure delay disposition reports are processed according to procedure Ensure delay compensation offered by OCC is appropriate for the situation Issue passenger letters and coordinate delivery of letters by Ground Ops teams either on departure, inflight, or on arrival Respond to questions/concerns regarding passenger care and compensation from Ground Ops teams during a delay Ensure regulatory requirements pertaining to passengers affected by a delay are followed at all stations Track passenger delay communication to ensure periodic effective and timely messaging has been provided Quality check of all external passenger communications via Web, IVR, Flight Status (including Delay Notification Email to subscribed passengers) to ensure they are correct and timely Follow delay procedures for specialty products such as cruises, tours, USA in the event of missed connections Provide customer messaging support to Ground Ops teams with support from TO Manage all aspects of offloaded passengers in stations without Tour Op destination representation or provide direction to Ground Ops teams for offloaded passengers Communicate direction to Ground Ops teams regarding passengers on Watch List and work with Airline Security to provide letters as required Prepare internal delay summary to executive team in extreme delays in preparation for media calls Determine airline accountability when passenger is offloaded Other IROPS situations requiring special passenger care as necessary Other duties as assigned QUALIFICATIONS: Minimum of two years’ experience in an Airline Operations Centre will be an asset Post-secondary education in a related field, or an equivalent level of education and experience Knowledge and experience with Operations Control Airline software is an asset Demonstrated knowledge in the use of computer applications, such as MS Word, MS Excel, MS PowerPoint Committed to teamwork; understands the concept of working towards a common goal Demonstrated organizational, problem solving, planning, and administrative skills Ability to work well under pressure, work independently, be flexible, reliable, and prioritize workload Must have a valid Ontario driver’s license “F” class Ontario driver’s license, or ability to obtain and maintain F License Must be able to work shift work ENVIRONMENT AND SCOPE: Fast paced, deadline oriented work environment Works closely with all front line teams including Ground Ops, Sales Centre, Customer Relations, Groups, Tour Operations, and Destination Services and must adapt to varying communication styles If you are interested in applying for this position please submit your application by July 3, 2018. We thank all that apply however only those who meet the qualifications will be contacted. At Sunwing our employees are the difference. We therefore encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability. Sunwing may provide reasonable accommodations, accessible formats and communication supports upon request to persons with disabilities who take part in all aspects of the recruitment and selection process. For further information, or to apply, please click here