AV-OP Connections: New Posting

Main accountabilities include:

Ensuring service delivery to customer airlines in accordance with airline contracts, and within the agreed budget level.
Monitor airline volumes and forecasts and based on information, pre-plan to mitigate potential impact to cargo operations and flow.
Ensuring compliance with all internal and external operational and administrative requirements.
Ensuring safety and security procedures are according to standards set within the Menzies Health & Safety Policy Manual, and according to international aviation standards.
Monitoring performance, and taking action to correct any shortfalls.
Liaising with airline station managers, airport operations management, handling agents, customs, immigration, and security officials, union officials, and other airport stakeholders.
Providing reports as required, and service delivery measurements.
Providing leadership to the team and developing their skills.
Negotiating contracts with airlines and staff agreements with union officials.
Ensures all tasks are performed in accordance with the Company and Airlines specific procedures and policies.
Required to attend the mandatory training imposed by the Company and Airlines as it applies to the job role.
Work shifts as required by the business.
Other duties as assigned.

Key Skills, Qualifications and Experience:

Substantial general management experience in the Airport Cargo Warehouse Handling business.
Extensive experience and knowledge of aviation services, ideally to include ramp, freight, and passenger handling.
Financially and commercially astute with extensive experience and a strong grasp of financial practices including P&L responsibility.
Excellent leadership and people management skills
Strong communications skills and experience in liaising with senior airline, airport, and other stakeholder personnel.
Fully conversant with international airline ramp handling procedures, international aviation safety and security procedures.
Able to work with a multi-national work force, and to adjust to the local conditions of the station.
Good knowledge of ramp GSE.
Good working knowledge of the IATA Standard Ground Handling Agreement.
Aptitude to develop the management team, provide succession planning and re-engineer business processes as demanded by changes in the business.

Functional Knowledge:

In-depth understanding of concepts and procedures within own subject area and basic knowledge of these elements in others

Business Expertise:

In-depth understanding of how own station integrates within the business and basic commercial awareness

Leadership:

Management responsibility for multiple teams

Problem Solving:

Uses judgement based on the analysis of information

Nature of impact:

Through responsibility for delivery of end results, and contribution to planning, finances/budget and formulation of policies

Area of Impact – The part of the Company where the role has an impact:

Primarily at station level – Vancouver International Airport - YVR

Interpersonal Skills:

Developed communication and diplomacy skills and an ability to persuade and influence

Other requirements:

Must be a minimum of 18 years of age and legally able to work in Canada.
Computer literate, solid knowledge of MS Office as well as other related programs
Previous airline/aviation operational knowledge is required.
Extensive experience in Cargo warehouse operations, Ramp Handling and good understanding of the Operational departments and requirements.
Must be able to obtain and hold all required security clearances.
Familiar with GOMs, Airline procedures, Airport procedures, Airport legislations
Fully versed on International Aviation Safety and Security standards and passionate about promoting them within the organisation.
SLA driven to meet customer expectations by delivering excellence.
Adaptability with regards to working with a multi-national workforce, and collaborating well with local working unions.

For further information, or to apply, please click here

AV-OP Connections