Airports Culture and Quality Assurance Coordinator - Flair Air

 *Review of applications will begin immediately so this posting may close without notice*

Flair is a different kind of airline. And we’re not afraid to admit it. We have zero time for puffery and empty promises. For too long, Canadians have been paying too much for too little and it’s time to change the way Canadians fly. We’re changing the airline industry for the better. We believe in air travel for all. That’s why we’re on a mission to make it more accessible, more affordable and more desirable.

Flair Airlines is Canada’s only independent low fare airline. Headquartered in Edmonton, Alberta, Flair serves Canada with ultra low fares. As important as our low fares are, we also recognize that our real product is our people. And we need dedicated, creative and effective team members to make it happen. We need passion, pride and personality. Because it’s not just a journey we’re embarking on, it’s an adventure.

The Airports Culture and Quality Assurance Coordinator is responsible for the development, maintenance, delivery, and record keeping of Culture and Training Programs for the Airports team.

Primary Job Functions:

• Spread the culture through video creation, station visits and team meetings, employee incentive distributions, and new incentive program idea and implementation.
• .Maintain records of all required and completed training for the following departments: Above-the-wing (ATW) and below-the-wing (BTW) airport operations, and Airport Passenger Control Centre (APC).
• Present technical information in a classroom environment
• Facilitate training workshops where student participation is a focus
• Develop various methods to solicit feedback from our employees to identify training needs at the various locations served by Flair Airlines.
• Perform audits to ensure compliance with regulations and standard operating procedures
• Serve as Airports regulations subject matter expert
• Perform base visits to ensure compliance with Culture and SOP
• Manage report compilation for; KPI purposes, training progress reports, SOP exceptions within reservation system
• Provide airports logistical assistance (stock, supplies, systems, etc.)
• Actively participate in the Company’s Safety Management System program and demonstrate knowledge of employee responsibilities regarding safety
• Other duties as assigned

Qualifications and Education Requirements

• High School diploma or an equivalent combination of education and related experience will be considered
• Proven interpersonal skills in dealing with both external and internal customers
• Strong level of proficiency in all Amelia functions, particularly check-in, reservations and ticketing
• Strong level of proficiency in Microsoft office
• Strong organizational and time management skills
• A high degree of self-motivation and commitment to work in a fast-paced, dynamic environment
• Strong ability to motivate employees to learn and apply skills
• Two to three years of customer service experience
• Experience in an airport operational environment considered an asset
• Experience in mentor/trainer role considered an asset
• Must be legally eligible to work in Canada without restriction.

Required Competencies

• Strong verbal and written communication skills
• Strong strategic drive
• Ability to solve problems
• Strong analytical skills
• Level-headedness, calmness and the ability to think and respond appropriately in difficult situations
• The ability to motivate and the capacity for team work

Required Competencies for all Flair Airlines Team Members!

ACHIEVEMENT ORIENTATION

All Flair Airlines team members work hard, achieve difficult goals and complete challenging tasks.

FACILITATING TEAMWORK

We are looking for energetic people who promote teamwork, cooperation and identification within the work group, and who can collaborate with other areas within the Company.

INTEGRITY AND TRUST

We need team members who build relationships based on integrity and trust. It’s not just what you say, it’s what you do!

MANAGING UNCERTAINTY

Flair team members effectively cope with change and are able to make wise decisions sometimes without all the information. You need to be comfortable with a changing set of circumstances and be able to adjust swiftly and accordingly.

We wish to thank everyone who applies, however, due to the number of applications received only those shortlisted will be contacted. We cannot accommodate phone inquiries.

Flair Airlines offers a competitive compensation package including medical and dental benefits, short and long-term disability, life insurance, dependent life insurance, employee & family assistance program and a staff travel program.

For more information, or to apply, please click here