Operations Manager - Securiguard

 Operations Manager, YVR

Securiguard has been YVR's chosen security service provider for over 23 years, during which we have incorporated 10+ airline security screening programs into our service offering at the airport. Securiguard Security Services has been in the forefront of the asset protection arena for over 42 years by being a leading edge and innovative security solution provider. That is how we have become one of largest and most trusted private security organizations in Western Canada.

We are rapidly evolving our business at YVR and we are looking for a seasoned and motivated Operations Manager to oversee the day-to-day operation of the YVR Branch. Reporting to the Branch Manager, YVR this role is an exciting opportunity to lead a highly skilled, professional Safety and Security team.

Scope:

• Champion the Securiguard Values ensuring we always do what we say we will.
• Ensure Securiguard Clients receive the highest standard of customer and security services.
• Conduct daily team check-ins with Team Lead and Operations Centre staff to review and prescribe daily tasks
• Provide real-time leadership, direction and support to Operations staff including support staff on the field and oversee the employee review program.
• Conduct daily audits of Operations Reports and Work Orders to ensure accuracy in billing, payroll, and operational efficiency.
• Oversee the Team Lead through coach and performing Quality Assurance Audits, ensuring that all components are recorded for completion or follow-up.
• Oversea the Joint Occupational Health and Safety Committee and implement updates and changes as well as conducting Toolbox talks and FLRAs, etc..
• Oversight of Post Orders and Standard Operating Procedures and implementation.
• Manages processes, schedules, reports through our WinTeam and TrackTik systems.
• Responsible for Key Performance Indicator Metrics and client deliverables.
• Manage and reduce Non-Billable Overtime
• Managing and Interpreting Collective Bargaining Agreements.

Duties & Responsibilities:

• Labour Management including but not limited to Hiring, Onboarding, Union and Negotiations, employees and discipline.
• Oversight and Implementation of Training programs
• Management and Oversight of the Security Shift Supervisors and Public Safety Officer program
• Management and Oversight of the Access Control Office and deliverables
• Safety and Security Compliance Management
• Locksmith Services Management
• Airline Screening contracts oversight and acquisition
• Oversight of the AVOP Testing Office

Skills & Qualifications

• University Degree and/or College Diploma or certificate in Personnel Management, Business Management, Human Resources
• At least 5 years of experience as a Manager in an operational setting involving the management and supervision of staff
• At least 3 years of experience managing Safety and Security programs.
• Experience in working with a Collective Bargaining Agreement.
• Experience in an operational setting involving the management and supervision of a large team
• Strong management and leadership skills together with excellent communication, influencing, negotiating, and business acumen
• Demonstrated attributes in leadership, judgment, decision making, delegation, and interpersonal sensitivity
• Demonstrated ability to plan, organize, problem-solve using analytical skills
• Experience with writing procedures, drafting reports, preparing business cases and compiling data
• Experience adjusting duty rosters and scheduling to meet shortfalls in staffing levels