Manager Operations Airports - YYC

 We are more than planes and tarmacs. Our purpose travels beyond building and managing world-class facilities and runways, and into the communities we serve. The Calgary Airport Authority is made up of nearly 300 employees who are driven by creating memorable and effortless experiences that reflect the beautiful city and region we serve. Motivated by our vision, we strive to turn the airport experience at YYC into one that air travelers are excited to be a part of.

  As a primary driver of our city’s economy and growth, we have an opportunity to help make Calgary a global economic powerhouse. We believe our focus on the future will fuel our city’s next generation of prosperity. And we are ready, willing and able to step up to the challenge. At one of Canada’s busiest airports, our team is working hard to create the best possible experiences for the guests and visitors that arrive, depart and connect through our airport, and we need the help of the best people to help get us there. OUR TEAM With operations in full gear, the Integrated Operations Centre (IOC) provides a consistent and collaborative response to operational needs at the Calgary International Airport. The vision of the IOC is to become the “heart” of YYC’s operations – one team creating significant enhancements and a seamless, customer-focused response to all operational activities both in the terminal and on the airfield. This adds to the excitement of being a part of YYC! There is never a dull moment with this team. We love what we do, we work hard but always manage to have some fun along the way. WHAT YOU WILL DO As the Manager, Operations – Airports, you will be the principle operational designee making decisions on how we operate day-of 24/7/365 in a manner that complies with applicable laws and the Authority’s risk profile. Reporting to the General Manager, Integrated Operations Center, you will have to operate at every level of the business; feeling at ease briefing the Executive leaders on incidents as well as engaging with various external agencies including the intelligence services, government departments and foreign agencies. Does this have you excited? Here’s more of what you will do as our newest Manager, Operations - Airports: •Lead the teams located within the IOC and provide guidance to other teams responsible for day-of operational delivery •Actively deliver significant benefit as a guest and stakeholder ambassador influencing across and upwards. •Act as Management’s representation and provides direction in dealing with policy/ procedure violations that impact day-of operations. •Foster an attitude of team spirit that extends across all levels and functions, promote our values in support of our YYC culture. •Effectively navigate and build key stakeholder relationships. •Responsible for capacity management program that works towards efficient operations delivery in all situations which include but is not limited to departure metering, winter events, irregular operations etc. •Develop and implement meaningful metrics to track daily performance that guides decision making. •Collaborate with the Communications team to provide responses to events that impact guest experience including service disruptions, peak hour issues, weather, etc. Aligning the needs of the operation with the needs of the guest and the organization’s strategic plan. •Engage in media activity, acting as the spokesperson for the airport if and when required •Lead and provide initial guidance to airport community in a crisis situation or emergency event and escalates to Subject Matter Expert (SME) leader when there is a need to escalate. • Responsible for making decisions in collaboration with the Senior Security, Safety and Environment Official day-of 24/7/365, and should: • Be knowledgeable on respective legislations • Deliver the plan in response to events • Lead the responsible service provider or employees in response to security, safety or environment threats • Respond and decide on response to low-moderate events • Authorize resource deployment when required • Works in partnership with various internal and external stakeholder groups with a focus on comprehensive guest satisfaction and operational excellence. • Champion the culture that embraces employee engagement and advances our strategic vision and mission. WHAT YOU BRING •Post-secondary education with a Certificate or Diploma in Aviation Management or other relevant field, or accreditation by the International Association of Airport Executives (IAAE). •5+ years’ experience working within an airport or airline operations center environment. •2 years’ minimum experience as a people leader and influencer with demonstrated skills in leading a matrix unionized team. •Proven ability to deal with complex issues involving multiple priorities. •Good working knowledge of relevant federal, provincial and municipal legislation. •Strong team player who appreciates and encourages cross divisional problem solving, thrives in a collegial atmosphere, and prefers open and productive discussions. •Demonstrated ability to work under tight deadlines while adapting to changing priorities. •Strong written and verbal communication skills across different levels in an organization, as well as with a variety of external partners. •Must be able to obtain and maintain a Restricted Area Identification Card (RAIC). WHAT ELSE? •Ability to influence, collaborate and negotiate cross functionally, with internal and external stakeholders to achieve results. •Solid leadership ability managing and coaching indirect reports with experience in a unionized environment. •Ability to think strategically and consistently exercise good judgment in complex situations. •Ability to remain calm and focused under pressure; a stabilizing influence to the organization. •Demonstrated ability to resolve conflict. Are you looking for the journey of a lifetime? One that’s focused on creating effortless and memorable experiences for millions of guests and travelers each year