Safety and Quality Specialist - Heli-One

 CHC provides unmatched helicopter services that enable our customers to reach beyond – to work in remote and challenging destinations that limit others – and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world – safely and reliably. All you have to do is get on board!

At CHC, we pride ourselves on our values and culture:
Simplicity: Finding the most efficient way in everything we do
Agility: Moving quickly and decisively
Collaboration: Working together with candor and transparency
Innovation: Creating solutions and leading change
Ownership: Working with passion and doing what needs to be done

Role Summary

Heli-One Safety & Quality Specialists are accountable to the Manager, Safety & Quality and are responsible for tasks delegated to them by the Manager, Safety & Quality which may include, but is not limited to, the t asks identified in the Transport Canada, Maintenance/Manufacturing Policy Manuals and Foreign Regulatory Expositions/supplements.


Key Responsibilities

• Supporting the Manager, Safety and Quality in establishing and maintaining the Quality Management System (QMS) required to comply with Heli-One policies and applicable national regulations;
• Supporting the organization Safety Management System (SMS).
• Development and Implementation of regulatory Maintenance Organization Expositions.
• In the absence of the Manager, Safety and Quality, act as a liaison between the Organization and Transport Canada regarding Quality and related Maintenance and Manufacturing subjects;
• Ensuring that the Quality Audit plan covers all activities under the scope of approval of the organization;
• Ensuring that occurrences are investigated and monitor that appropriate root cause, preventive and corrective actions are implemented;
• Supporting the S&Q Manager by ensuring that all findings identified by the Quality System are monitored and that corrective and preventive actions, including root cause analysis, are completed and followed-up in accordance with the timelines described in this manual and Standard CPA Response guidelines;
• Ensuring that maintenance and manufacturing operations are monitored in order to determine compliance with applicable requirements;
• Reviewing, granting and revoking certification authorities (ACA, SCA) in accordance with policies and procedures contained in the MPM and documents incorporated by reference;
• Ensuring that internal and external audits are performed, as planned;
• Responsible for the monitoring and action of for applicable occurrence reports logged in the Safety and Quality Integrated Data Base (SQID);
• Ensuring that Service Difficulty Reports are submitted to Transport Canada and other regulatory authorities.
• Ensure and Provide if required, internal additional Training requirements to support MRO qualifications.
• Document change requests for Policy, Standards, Process reviews and revisions.
  

Qualifications, Skills & Attributes

• Strong Knowledge of CARs 571, 573, 561 and other foreign authority regulations and Safety policies.
• Current holder of Transport Canada AME M1/M2 or other foreign Maintenance Engineer licence is an asset.
• Strong Safety Management System (SMS) background.
• Previous experience in an approved Maintenance Repair Organization (MRO) environment.
• Previous audit authorization or training an asset.
• Excellent collaborative skills for Root Cause Analysis and guidance on corrective action.
• Strong technical writing abilities for company policies, standards, processes and work instructions.
• Self motivated and results oriented with a focus on quality assurance.
• Ability to make excellent decisions and set appropriate priorities.
• Excellent listening, verbal, and written communication.
• Ability to work in a rapidly evolving and dynamic environment.
• Demonstrated team player with excellent interpersonal skills.
• Computer skills an asset.
• Office environment however performing audits at all Heli-One Canada facility Workshops and Hangars as outlined in the Transport Canada approved MPM.
• Some travel audits may be required so valid passport is highly recommended.
• Personal Protective Equipment (PPE) is supplied and required in the workplace as posted.