New Posting - Whitehorse

Customer Service Agent - Whitehorse (Term)WestJet is currently searching for positive, enthusiastic individuals with an accomplished background in customer service to WOW our guests as CUSTOMER SERVICE AGENTS at the Whitehorse Airport. As a CSA, your bright personality and smile will create a World Class Guest Experience for our traveling guests.

As a Customer Service Agent, you will:
. Greet and check-in our guests for their flights
. Create new reservations or modify existing travel plans, possibly handling cash
. Handle guest inquiries
. Manage gate operations and flight closure
. Organize the safe arrival and departure of our guests on and off the aircraft
. Become an airport expert, and manage all other general airport duties as required

Desired personal skills:
. A positive and passionate personality, with the natural ability to communicate with people
. The ability to maintain eye contact and smiling with each of our guests and coworkers
. A demonstrated ability to listen and empathize with our guests' needs and problems
. A knack for problem solving and multitasking in a fast paced, time-sensitive environment
. A mature approach to work by taking ownership and responsibility in high stress situations
. The ability to recognize one's mistakes and learn from them
. A commitment to teamwork and working in a fun and friendly atmosphere

Essential qualifications and skills:
. Proven experience in the Customer Service industry
. Ability to obtain an Airport Restricted Area Pass issued by Transport Canada
. Ability to consistently lift luggage of up to 60lbs/28kgs
. Flexibility to work shift work which includes weekends and holidays
. A demonstrated proficiency and comfort level with computers, and recent experience working within a Windows based environment
. Ability to successfully complete the Initial Customer Service Agent Course: 3 weeks of full time in-class training
. Ability to handle and balance cash transactions
. Fluent in the English language, both oral and written

The Customer Service Agent position is a highly physical role; agents are required to be on their feet for long periods of time. Other physical tasks may include (but are not limited to): assisting wheelchair guests on and off of aircraft, pushing wheelchairs, lifting luggage to baggage belts, organizing odd/large luggage, among many other tasks.

WestJet would like to thank all applicants in advance for sending in their resumes. Only those who qualify will be considered for the role.

TO APPLY: To apply and learn more about this great opportunity, please visit our Great Jobs site at http://www.westjet.com/