New Posting - GTAA

The Greater Toronto Airports Authority is currently recruiting a permanent Manager, Operations, Integrated Control Centre


Position Summary:
Reporting to the Director, Integrated Control Center, this position is responsible to ensure the consistent flow of passengers, aircraft and cargo through Toronto Pearson International Airport through the collection, collation and dissemination of information to ensure consistency of information flow airport-wide in order to assist all airport functional groups in the achievement of critical service delivery objectives and immediately identify areas of concern and initiate intervention when required. Coordinate, integrate and manage a team of cross-functional representatives in the successful management of passenger and airline flow by both coordinating “Day of” operations as well as anticipating, and planning mitigation for, any potential interruptions to service that may result from external and/or future events/circumstances.

Key Accountabilities:
 Leverage airport-wide situational awareness in order to ensure airport flow safety & security, meet regulatory requirements and contribute to the effective and optimal utilization of all assets, services and processes such that Toronto Pearson can become and remain the leading international hub in North America
 Awareness of Safety and/or security issues impacting the entire airport
 Initiation and follow through of Escalation Process
 Oversight of all operational communications both internally and externally & continue information flow until full operational norms have been achieved
 Ensure the integrity of the IMS
 Implementation of business continuity/contingency plans (and operational control process) when required
 Oversee the GTAA “Day of” meteorological services
 Oversight of all units within the ICC
 Ensuring compliance with all GTAA policies including but not limited to Security, SeMS, SMS, Aviation Safety,IMS practices, environmental policies, Workplace Health and Safety and any other governance such as Nav Canada and Transport Canada
 Analyze issues and establish operational priorities; identify gaps and/or changes required to policies, SOPs or other protocols and provide this information to the applicable MO and Functional Managers
 Chair and facilitate daily and ad hoc briefings to ensure broad-based understanding of the issues of the day
 Organize and lead debriefs both internal and external
 Operational leadership in emergency or airport-wide incident/event
 Establishing conference- call bridges and disseminating information
 Organizing airport-wide debriefs
 Responsible for being a customer centric Leader with respect to the Mission, Vision, Values and Beliefs

Qualifications
 Post-Secondary degree or diploma in Aviation Management; Business Management; or Logistics would be an asset, and/or equivalent education and work experience
 Minimum 5 years’ experience in an airport environment or similar with demonstrated experience in serving a large and complex customer base
 Minimum 3 years’ Leadership with People Management experience, preferable in a matrix organization and multiple operations experience
 Solid knowledge of airport operations either Airside and/or Communication Centre
 Demonstrated experience working in a customer centric environment
 Must be able to obtain and retain a Transportation Security Clearance(Secret Level)

Knowledge, Skills and Abilities:
 Proven relationship management skills with internal and external stakeholders
 Demonstrated ability to influence, collaborate and negotiate cross functionally in a unionized environment, as well as with external stakeholders to achieve results
 Solid business acumen and business improvement mindset to solution immediate issues and to identify trends, provide recommendations, plans and implement corrective actions
 Excellent communication skills to effectively reach a broad audience of internal and external customers, guests and other key stakeholders
 Strong decision-making skills and demonstrates a sense of urgency to deliver operational excellence
 Ability to successful manage under pressure and respond to critical and or changing priorities throughout the day
 Ability to work 12 hour rotational shift work (days, nights and weekends)

We offer a fast-paced, stimulating environment along with an attractive salary/benefits package

commensurate with experience. Please forward your résumé to:

Greater Toronto Airports Authority
Lester B. Pearson International Airport
People and Culture Department
3111 Convair Drive, P.O. Box 6031
Toronto AMF, Ontario L5P 1B2
Fax: (416) 776-7746
Email: People_and_Culture@gtaa.com

The GTAA is committed to Employment Equity and maintaining a diverse work force.

We ensure that our recruitment practices are supportive of this commitment.

No telephone inquiries or agencies, please. We thank all applicants for their interest in exploring employment opportunities with the GTAA, however only those selected for an interview will be contacted.