New Posting - Qatar Airways

Qatar Airways is currently recruiting an Airport Supervisor for the Montreal Airport.

Job Purpose:

Supervise and control flight-handling activities such as Flight Editing, Check-in, Transfers, and Boarding etc, in order to ensure a high service standard. Achieve optimum customer satisfaction and on-time departure of flights. Excellent skill to deal with flight delays, disruptions, denied boarding etc. Deputize Airport Services Duty Officer and/or Airport Representative.


Operational:

• Act as a Station coordinator in liaison with G.H.A. and QR Department. Works closely with GHA and all airport departments to ensure on-time Performance targets are met.
• Ensure the progress towards on-time flight closure and passenger boarding Supervises airport team in achieving on-time performance.
• Facilitates the Ramp Handling activities in liaison with G.H.A., Caterers, Fuels, Maintenance, Cargo and Crew to expedite departure. Works with all departments to ensure on-time performance.
• Utilization of maximum resources by planning efficient duty allocation for Customer Service Agents- Ensures efficient use of manpower during duty period
• Review aircraft allocations according to the Movement Signals/Late Arrivals/Loads etc Ensures all departments are aware of operational messages and requirements
• Provide support to Airport Services Duty Officer in case of Flight Disruptions, Misconnections, and Denied Boarding and ensure passengers are provided with all possible facilities Ensures passengers are provided with full support during any disruption on his shift.
• Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.
• Any other operational tasks/responsibilities as may be assigned by the Airport Services Manager

Management & Leadership:

• Establish the department or teams objectives and priorities to align with and support business objectives.
• Regularly evaluate the department or teams objectives, plans, procedures and practices, and makes appropriate changes if needed.
• Oversee and supervise employees. Direct daily activities, recruit, train, develop and discipline to ensure a high standard of service delivery.

Development:

• Take responsibility for own ongoing personal development and growth of expertise.
• Train and develop other employees, for proper succession planning and risk management.
• Assist in the response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program.
• Other duties and responsibilities as requested by Management.

 

Qualifications:

• Bachelors Degree or equivalent
• A Recognized IATA or Airline Certificate highly desirable
• Equivalent work experience will be in lieu of Bachelors Degree
• Experienced - minimum 2 years of job-related experience required
• Minimum 4 years experience in Airline or Ground Handling Agency as a Ground Staff involved in passenger handling and Ground Operations.

 

Job Specific Skills:

• Good understanding of Conditions of Carriage, International Civil Aviation Safety and Security procedures in accordance with ICAO and IATA and local authorities
• Excellent skill to deal with Flight Delays, Disruptions, D.N.B. etc
• Customer Relations trainings such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations etc.
• An overall knowledge of airport functions in terms of passenger and baggage handling, weight and balance, D.G.R. etc.
• Fluency in written and spoken English and French

Customer Accountability:

• Interfaces with customers inside and outside QR Group
• Interfaces with operational teams

Freedom to Act Independently:  Subject to general input from supervising manager

For further information, or to apply, please click here.