New Posting - G4S

Service Delivery Manager - YQQ
G4S - Comox, BC

G4S Aviation Security is a division of G4S Secure Solutions (Canada) Ltd. whose parent company G4S plc, is the world’s largest security solutions company. At G4S comes a national and international network of experienced and accredited security professionals. We employ over 625,000 people worldwide and operate in 120 countries, making us the world’s second largest private employer. As a full service security solutions company, we specialize in outsourced business processes where security and safety risks are considered a strategic threat. We assess current and future risks and develop secure solutions to minimize their impact. This market leadership enables us to continue to provide innovative security solutions for our customers. G4S has been selected by the Canadian Air Transport Security Authority (CATSA) to secure critical elements of the air transportation system, and for the delivery of airport screening services including passenger, hold baggage and non-passenger screening for Vancouver and the Pacific Region. We are presently recruiting for: Service Delivery Manager – (Comox Airport ) Reporting to the Regional Manager this position will have full responsibility for screening operations within a certain area and for the delivery of all operational KPIs within the area of oversight. Leading a team of Point Leaders, and Screening Officers, you will be accountable for developing and maintaining a culture of high performance and continuous improvement incorporating G4S’s culture of openness, transparency and respect, identifying operational strengths and weaknesses and acts to improve service delivery and operational efficiencies. Responsibilities Actively engages in managing the screening area by monitoring queue length, service levels, reporting on changing needs and deploying additional staff from other screening areas when required Builds and maintains a strong customer relationship with assigned business area Achieves Key Performance Indicators (KPIs) and ensures compliance with Standard Operating Procedures (SOP’s) on a daily basis Supervise Screening Personnel by acting as a coach, mentor in order to create and maintain an engaged, motivated work force assists staff in dealing with complaints, security incidents, etc Scheduling and administrative tasks including, assigning staff to screening positions, monitoring breaks and training hours to ensure service delivery levels, coordinating with other screening points to organize efficient staff deployment, accommodating language requirements, ensuring proper tracking Ensures proper time and attendance tracking in various programs Compiles shift reports for the screening area under their supervision Other duties as required Qualifications College or equivalent experience Minimum five years work-related experience in a similar Management role, preferably in the Aviation Security Industry in a unionized environment Knowledge of relevant security and employment legislation would be an asset Strong operational focus with the ability to act under pressure and provide creative solutions. Ability to work effectively with large employee groups and build partnerships at all levels of the organization Ability to implement performance management / discipline with direct reports Ability to use office software programs such as Word, Excel and PowerPoint Willingness to work irregular hours / shift work / attend to incidents after hours Strong communication, leadership, client service and persuasive skills Places organizational success above individual gain Must be eligible to apply for Federal Secret Security Clearance To apply for this position or to learn more about G4S, please visit our careers website and click on secure solutions at: http://www.g4s.ca./en-ca/Careers/ ***If you are currently a G4S employee and would like to apply for the position; Please remember to contact your direct manager first and advise them of your intention to apply. G4S Secure Solutions (Canada) Ltd. is an equal opportunity employer, the world's leading international security solutions group, a proud member of the UN Global Compact for Social Responsibility, and a supporter of Children’s Hospitals across Canada. We thank all applicants and advise that only those candidates selected for interviews will be contacted. No phone calls or agency solicitations will be accepted. By submitting your personal profile and resume, you consent to G4S Secure Solutions (Canada) Ltd. sharing this information within its divisions in order to identify other employment opportunities you may be suitable for.