New Posting - WestJet

Shift Lead - Customer Service
Westjet Airlines - Thunder Bay, ON

WestJet has a new and exciting opportunity that would allow you to be part of the Q400 Regional start up team. This is an exceptional opportunity for an entrepreneurial type individual, to help build and launch a new airline for a growing and progressive organization. Posting Open Date: 03/09/2014  Posting Close Date: 03/17/2014 (Please note the posting will close at 11:59pm EST)  Part Time Shift Lead – Thunder Bay While working Check In, Arrivals, or Departures areas of the airport the Shift Lead will: •Complete a shift summary report, including MSOL notes •Facilitate ongoing daily operational briefings and communication with Agents •Complete Incident / Accidents investigations and reports in accordance with WestJet and Airports procedures with support from the Station Manager •Complete WCB forms as appropriate, with support from the Station Manager •Inventory, monitor and restock materials for each area •Monitor breaks and manpower allocation in their work area and liaise with SST to ensure optimum coverage •Move manpower as required based on flight loads, turnaround time to maximize safety and OTP •Provide technical mentorship for Agents as required •Provide technical support and direction for Agents •Reinforce uniform guidelines •Provide Agents with performance feedback using WestJet's values and interpersonal philosophy •Respond to IT failures and address accordingly (Kiosks, printers, systems down, CUTE etc.) •Respond to Unruly Guests in accordance with WestJet procedures •Support agents during peak seasons and irregular operations by actively participating in the operation Qualifications: •1 years airline operational experience. •Baggage Service experience is an asset. •Demonstrated ability to live the WestJet values and provide constructive feedback to others •Demonstrated ability to transfer job knowledge to co-workers •Demonstrated ability to use MS office programs such as email, word, excel •Demonstrated ability to make operational decisions in time sensitive situations •Demonstrated ability to provide exceptional guest service •Irregular Operations Contact experience and asset WestJet flies our current fleet of 99 aircraft to 80 destinations across Canada, the US, and the Caribbean. We are recognized as a Top Employer in Canada and our more than 8500 employees work hard to ensure we maintain our position as one of Canada’s most respected corporate cultures. In 2013 WestJet will be launching a regional carrier that will continue to ensure our amazing growth. We would like to thank all applicants in advance for sending in their resumes. Only those who qualify will be considered for the role. WestJet is an equal opportunity employer and encourages applications from all qualified individuals. WestJet's hiring policy is to recruit and select the best applicant for employment solely on the basis of their qualifications for the position. WestJet does not discriminate against applicants based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability or a conviction for which a pardon has been granted. Safety comes first at WestJet.