New Posting - YVR

The Vancouver Airport Authority has an opportunity for a permanent, full-time Food & Beverage Tenant Relations Representative in the Commercial Services Department.  Reporting to the Manager, Retail Sales & Service Programs, the successful candidate will manage and support all aspects of YVR’s food and beverage operations.

Key responsibilities include:

• Managing the day-to-day operational functions of food and beverage tenants within the airport by regularly meeting with tenants, resolving customer complaints and conducting kitchen inspections
• Managing suppliers, such as pest control, grease removal, and repairs and maintenance, to provide services to food and beverage operations
• Reviewing existing operational policies and developing strategies to increase efficiency
• Ensuring food and beverage operations are in compliance with respect to audits, rules, regulations and all standards set by YVR; as well as compliance with regulatory organizations such as the Health Authority and Liquor Board
• Managing the retail cart concession program including all operational functions
• Reviewing sales performance, identifying trends and evaluating opportunities to improve tenant sales performance

Key qualifications include:

• Completion of a two or three year certificate or diploma in Hospitality Management, Food & Beverage Operations, Business Administration or Operations
• FOODSAFE certification; World Host training is an asset
• At least 5 years’ solid experience in the food and beverage industry with some restaurant management experience
• Demonstrated experience in tenant relations; experience in an airport setting an asset
• Proficiency in MS Office
• Fluency in English; second language an asset
• Excellent business acumen with the ability to work independently in a fast-paced and demanding environment
• Proven customer service, negotiation and problem solving skills
• Knowledge of basic finance, pest control, environmental practices (such as composting and waste management) and restaurant facilities maintenance

This position is open to Vancouver Airport Authority employees and external candidates.  Previous job performance will be taken into consideration for all candidates that apply for this position.

We are committed to employment equity and welcome applications from everyone, including women, aboriginal peoples, persons with disabilities and members of visible minorities.