SUMMARY : Effective delivery of quality customer service, safety standards and On Time Performance through the appropriate co-ordination, decision making, communication and prioritization of resources and tasks.
ESSENTIAL DUTIES AND RESPONSIBILITIES - include the following. Other duties may be assigned.
- Reports directly to the Account Manager.
- Ensure daily operations are performed safely, securely, efficiently and punctually and in accordance with all relevant procedures and policies and ensures compliance.
- Manage the above and below wing daily operation, being the key contact for all operational issues.
- Manage and monitor departmental objectives related to Airport Operations.
- Responsible for the security of company funds, supplies and equipment
- Ensure all operational issues are handled in an appropriate and timely manner during regular and irregular operations.
- Lead from the front in disruption, ensuring all team are clear on actions to be taken to mitigate negative impact on customers.
- Manage and assist all staff to ensure that duties are covered and that there is always sufficient staff to run the operation.
- Lead effective briefings to ensure staff focused and aware of daily opportunities and challenges each shift.
- Motivate and empower airport team and encourage personal development.
- Provide a stimulating environment in which the staff feels motivated to give excellent customer service.
- Involved in staff placement.
MINIMUM REQUIREMENTS:
- Three years’ progressive management experience including customer service, ground handling of commercial aircraft, or Bachelor's Degree in business.
- Must be at least 18 years of age.
- Must possess a valid driver’s license and provide a clean driver’s abstract.
- Must be able to obtain airport security clearance which includes an extensive check of your last 5 years of employment, criminal record and residence history.
PHYSICAL REQUIREMENTS:
- Must be able to stand, lift, bend, push and pull for extended periods of time.
- Must be willing to work outside in all types of weather and elevated noise levels within the airport environment.
BACKGROUND QUALIFICATIONS:
- Extensive knowledge of all applicable Transport Canada, CATSA, FAA, Labour Canada & WCB Regulations.
- Knowledge of wide and / or narrow body aircraft handling.
- Strong communication skills to converse professionally with customers and employees are ideal.
- Computer skills required.
- Experience in working within a unionized environment is an asset.
LOCATION/SPECIFIC WORKING HOURS:
- Must be able to work extended hours on short notice during non-routine operations.
- Some travel required
- Must be flexible to work various shifts, weekends, or irregular shifts
ATS IS AN EQUAL OPPORTUNITY EMPLOYER
Airport Terminal Services |
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