- Adhere to quality assurance (QA) of the FCC Department.
- Use the CAMP reservations software to book aircraft flight schedules as requested by the customer.
- Produce a Flight Manifest (including itinerary, passenger list and additional requirements) for each flight through the reservations software (CAMP).
- Arrange for the customs and arrival/departure reservations at airports as required.
- Arranges for the customs, transmits E-Apis & Caricom for destination airports.
- Organize ground servicing and handling (FBO) for the aircraft.
- Reserve accommodations when required.
- Arrange for crew and customer’s ground transportation.
- Arrange for customer’s catering requirements.
- Maintain database and CAMP up to date.
- Post each flight upon completion.
- Prepare reports as requested by internal staff and customers (i.e. TC report)
- Prepare quotes on Charter requests; maintains up to date quote statistics.
- Organizes charter and sub-charter flights including scheduling and all acquired services.
- Organizes the logistics for Charters (times, passenger names, ground transportation, catering etc.)
- Arranges for sub-charters when necessary.
- For all assigned flights provides on-going support, troubleshoots and resolves problems, as necessary.
- Assist with crew inquiries on scheduling.
- Arrange documentation for customs and visas for passengers and crew as necessary.
- Arrange over-flight permits, landing permits and slots for airports where required.
- Coordinate grooming as necessary.
- Communicate with clients, customers and flight crew regarding upcoming trips, on-going trips and/or past trips.
- Track aircraft at all stages of flights using flight tracking software (Use of Flight Explorer, Flight Aware and FDF Satcom Flight Tracker).
- Maintain open lines of communication during flights between aircraft/pilots and flight coordinators via emails, texts, PINs and phone calls.
- Undertake various administrative duties as required.
- Accomplish other assigned duties, as requested.
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