T his position represents an opportunity to participate to the growth of a Crown corporation who strives to be a world leader in aviation security. It is ideally suited to career oriented individuals seeking a challenging opportunity.
Manager, Service Delivery (YHZ)
Number of Openings: 1
Employment type: Indeterminate
Location: Halifax International Airport
Hiring salary range: $83,736 to $98,476 plus performance pay.
Language requirement: English Essential
*Eligibility List: CATSA will use this opportunity to establish a list of candidates eligible to fill subsequent vacancies. The eligibility list may be used to staff permanent or fixed-term positions with similar responsibilities and qualifications.
Summary of responsibilities:
- Direct oversight of national screening service standards, policies, procedures and protocols regarding all types of screening operations (Pre-Board Screening, Hold-Baggage Screening and Non-Passenger Screening) to ensure consistency and compliance in the service delivery.
- Provide functional advice and guidance to screening contractor's management on compliance, performance issues, policies, procedures, protocols, standard operation procedures (SOPs) and screening efficiencies.
- Conduct periodic spot audits and monitoring of required operations reports and programs and implement corrective actions to address confirmed deficiencies to meet CATSA and Transport Canada compliance standards.
- Direct oversight of the operational capacity and throughput efficiency of existing configurations of airport checkpoints and control rooms.
- Investigate and report operations incidents, allegations of non-compliance and critical events from regional management, headquarters, Transport Canada or the public.
- Maintain open and well-structured communication with airport stakeholders to discuss issues relating to screening standards, service levels, complaint and overall performance.
Qualifications:
- Graduation from a recognized college or university in a relevant discipline such as administration, logistics, social science or some other specialty relevant to the duties of the position or an acceptable combination of education and experience;
- A minimum of 6 years of operational experience including liaising, developing collaborative working relations and establishing communication links with various external stakeholders within the industry;
- Knowledge of the aviation industry and the related regulatory and security issues is considered an asset.
Required Skills:
- Effective communication skills (both orally and in writing) in conveying operating standards and procedures;
- Ability to impact and influence others;
- Ability to work effectively under time constraints and stress;
- Ability to learn quickly and apply new concepts;
- Skilled in developing creative and effective learning solutions;
Specific Work Conditions
- Availability for national travel;
- Overtime eligibility;
- Shift work;
- Language Profile: English Essential
Canadian Air Transport Security Authority |
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