New Posting - Landmark Aviation

Customer Service Manager
Landmark Aviation - Richmond, BC

The primary objective for this position is to consistently represent Landmark Aviation in a positive and professional manner while serving the primary contact for customers and supervising the day to day duties of the Customer Service Representatives to ensure unsurpassed service and uncompromising safety. Specific responsibilities associated with this position include: Provide customers with professional service and assistance with the hotel reservations, directions to local attractions, transportation and catering coordination Motivate employees to achieve the company goals as safely and economically as possible Manage the selection and training of new CSRs Coordinate work schedule of CSRs Maintain knowledge of Landmark Aviation facilities, websites, services, and line service staff to ensure exceptional customer service Respond to vendor, customer, and employee questions/concerns in an efficient and effective manner Conduct customer sales calls to increase business for local operation Utilize the Customer Management System to initiate and track all customer contact to increase business Use Total FBO (TFBO) in accordance with Landmark Aviation’s TFBO manuals Ensure that the accounts receivable is current by following up with any customer with outstanding balances to ensure prompt payment Serve as primary contact for all customer inquiries Other duties as assigned Required Skills Checks and approves all vouchers for payment Matches purchase orders to invoices Prepares invoice deduction notices Audits freight bills against freight manifests Analyzes vendor accounts and negotiates extended terms as needed Prepares accounts payable checks Maintains accounts payable reports and files Prepares analysis of accounts Assists in monthly closings Required Experience Bachelor’s Degree in related field or equivalent combination of training and experience Management experience in a hospitality or airport environment preferred Strong communication and leadership skills Excellent telephone and customer service skills Working knowledge of Microsoft Outlook, Word and Excel Experience with TFBO preferred Landmark Aviation