SUMMARY: Shift Manager to overseeing aircraft ground-handling services station operations including but not limited to wide- and narrow-body ramp, baggage and cabin cleaning services, GSE maintenance, primary customer service and liaison, and identification of new business opportunities. Reports directly to the Ramp Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES - include the following. Other duties may be assigned.
· Understand contract requirements and customer expectations.
· Determine and maintain the necessary and appropriate amount of personnel and equipment necessary to fulfill these requirements.
· Direct and control people and equipment to efficiently complete the tasks within established company standards. This is achieved through disciplined following of work schedules in line with established company standards.
· Know company policies and interpret manuals in order to relate the interpretations to subordinates.
· Monitor and/or conduct required training of personnel.
· Provide employee counseling and discipline as needed.
· Be responsible for the security of company funds, supplies and equipment.
· Be responsible for insuring compliance with established company safety policies and procedures, including ramp safety, FAA and Transport Canada requirements, and airline required audits.
· Maintain working relationship with customers and provide prompt response to service requests.
MINIMUM REQUIREMENTS:
· Must be at least 18 years of age.
· Must possess a valid driver’s license and provide a clean driver’s abstract.
· Must possess a High School Diploma, GED, or equivalent work experience.
· Must be able to obtain airport security clearance which includes an extensive check of your last 5 years of employment, criminal record and residence history.
PHYSICAL REQUIREMENTS:
· Must be able to lift up to 32 kgs in confined spaces.
· Must be able to stand, lift, bend, push and pull for extended periods of time.
· Must be willing to work outside in all types of weather and elevated noise levels within the airport environment.
BACKGROUND QUALIFICATIONS:
· Two years' progressive management experience including customer service, ground handling of commercial aircraft.
· Extensive knowledge of all applicable Transport Canada, CATSA, FAA, Labour Canada & WCB Regulations.
· One-year minimum experience handling wide- and/or narrow-body aircraft.
· Familiar with GSE maintenance procedures preferred.
· Strong communication skills to converse professionally with customers and employees are ideal.
· Computer skills required.
LOCATION/SPECIFIC WORKING HOURS: ·
· Specific shifts to be determined.
· Must be able to work extended hours on short notice during non-routine operations.
· Some travel required.
· Must be flexible to work various shifts, weekends, or irregular shifts.
ATS IS AN EQUAL OPPORTUNITY EMPLOYER
Airport Terminal Services |
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