New Posting - Air Canada

Customer Service Learning Specialist - Calgary
Air Canada - Calgary, AB

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Customer Service Training team is looking for dynamic, proactive and motivated instructors who will use excellent communication and organizational skills to plan and deliver quality training programs. In this role, the Learning Specialist will conduct training, coaching and facilitation for front line employees and managers in the Customer Service branch for Sales and Service. Deliver regulatory and soft skills training in order to ensure appropriate levels of compliance and customer service levels are met and maintained. Conduct classroom instruction/ facilitation related to Customer Service, Regulatory and/or people skills, as required.  Evaluate/coach trainee performance and provide timely feedback/coaching to participants. Provide coaching and operational support to front line employees as required.  Plan and schedule training activities, training events and other training related activities.  Complete existing training/communications material such as pre and post training documentation.  Review, evaluate, recommend changes and modify existing or proposed training programs.  Assist in the development and maintenance of training programs.  Participate in the development of required training material.  Liaise with Training Delivery Managers and other members of the Customer Service Training team. Provide and solicit feedback.  Provide operational support to the Customer Service Training, CS Safety, Airport branch (Safety / Regulatory Compliance) as required.  Provide support and coaching to future e-learning and soft skills training initiatives  Perform site and peer audits/inspections to enhance training facility operations and training personnel performance Qualifications Sound knowledge of adult learning methodologies  High regard for safety  Demonstrated commitment to Customer Service  Excellent written and verbal communication skills  Excellent facilitation skills  Strong interpersonal skills  Ability to meet deadlines, work under pressure and prioritize multiple projects  Highly flexible and adaptable  Strong leadership and conflict resolution skills  Motivated and enthusiastic team player  Ability to work independently with minimal supervision  Previous experience in a training environment  Bachelor of Education or similar certification, a definite asset  LINGUISTIC REQUIREMENTS  Based on equal qualifications, preference will be given to bilingual candidates. At Air Canada, we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted. Sound knowledge of adult learning methodologies  Job Passenger Services / Customer Service Primary Location CA-AB-CALGARY-YYC Schedule Full-time