Executive Flight Centre (EFC) has been setting standards in aviation fuel and service for over forty years. Headquartered in Calgary, with operations in both Alberta and British Columbia, EFC offers a diverse range of aviation services to meet the needs of airport users. EFC also offers additional expertise and services to customers throughout Western Canada in the areas of Airport / Aerodrome Services and Aviation Real Estate Development. Our vision is to provide an excellent quality of service to all customers in the Aviation Industry by focusing on Safety, Quality, Consistency and Customer Service.
Our Kamloops location is seeking an experienced Operations Supervisor to support our growing and diverse operations.
Description:
The Operations Supervisor is responsible for overseeing, developing, administering, and implementing ground operations programs and serves and is the primary operations contact. The Operations Supervisor is also responsible for ensuring all Ramp and Customer Service duties are completed safely, following proper procedures. This is a working Supervisor position and would be responsible for completion of ramp and customer service tasks and duties.
Responsibilities:
• Ensure adherence of corporate, departmental and OH&S policies and procedures.
• Train ramp staff on Airlines operational requirements for the aircraft.
• Be able to lead and run staff members accordingly through Airlines training network.
• Provide on call 24/7 support for Airlines operations.
• Establish and lead a high-performance ground handling team in order to meet and exceed customer satisfaction.
• Plan, design and perform ramp services according to the standards set by Executive Flight Centre including; loading/unloading, marshalling and chocking aircraft, grooming aircraft including lavatory and potable water servicing as required.
• Perform audits on handling, safety and security as required and involvement in implementation regarding cargo and aircraft handling.
• Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
• Plan and prioritize work for self and staff.
• Troubleshoot issues within the ground handling process.
• Direct passengers on the apron as instructed by passenger service agents.
• Ensure correct baggage loading information is given to each aircraft, including any ballast concerns.
• Generate computer flight manifests and coordinate check-in process with CSR’s as well as Line Supervisors.
• Issue boarding passes, check travel documents and ID, check in baggage and direct passengers to designated area.
• Process credit card and cash transactions pertaining to aircraft flights.
• Verify passenger count with aircraft crew members.
• Communicate with line service employees in the preparation of aircraft for flight.
• Issue boarding passes, check travel documents and ID, check in baggage and direct passengers to designated area.
• Establish and lead high-performance customer service members to meet and exceed customer satisfaction.
• Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
• Address customer complaints professionally, leaving the customer with a positive resolution.
• Operate all ground service equipment as required.
• Ensure exceptional customer service and a pleasurable client experience.
• Comply with and participate in the Company’s Health & Safety programs and Quality Systems.
• Other duties as required.
Education/ Training:
• A certificate or diploma in a related field an asset.
• Previous experience in the aviation industry in a similar role would be an asset.
Qualifications/Experience:
• Experience in all aspects of ground handling and people management is preferred.
• 2 years ramp experience is preferred.
• A valid class 5 driver’s license is required – No Graduated Driver’s License permitted.
• Airport Security Clearance and Driver’s Abstract is required as a condition of employment.
• Obtain a restricted operator’s certificate (radio license) within 60 days of employment.
• First Aid and CPR would be an asset.
• Able to work inclement weather, overtime and extended shifts.
• Able to effectively communicate both verbally and in writing.
• Able to lift or move up to 60 lbs as required.
• Highly motivated and able to work with minimal or no supervision.
• Must have basic mathematics, trouble shooting skills and excellent attention to detail.
• Strong customer service skills with the ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Able to analyse and interpret the ne ds of customers and offer the appropriate options, solutions, and resolutions required.
• A strong work ethic and positive team attitude.
• Proficiency with MS Suite including; Word, Excel and Outlook is required.
• Able to work well under pressure and respond quickly in a dynamic and changing environment
• Able to multi-task and establish priorities.
Executive Flight Centre offers competitive compensation and a comprehensive benefits package, an incredible work environment, and career advancement opportunities. Please visit our web site at http://www.efcaviation.ca/ for a complete description of our company and to view other career opportunities.
To apply for this position, please send your resume and cover letter to careers4u@efcaviation.ca indicating the position title and location you are applying for in your subject line.
We thank all applicants for their interest in Executive Flight Centre; however, only candidates selected for interviews will be contacted.
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