G4S has been selected by the Canadian Air Transport Security Authority (CATSA) to secure critical elements of the air transportation system, and for the delivery of airport screening services including passenger, hold baggage and non-passenger screening for Vancouver and the Pacific Region.
We are presently recruiting for the following opportunity: Regional Manager - South Pacific
(6 months contract, with possible extension)
This role has full responsibility for the operations at the Abbotsford, Kamloops, Cranbrook, Penticton, and Castlegar Airports, and has eight Service Delivery Managers reporting in.
Key Responsibilities (but not limited to):
•Responsible for scheduling screeners and managers
•Responsible for KPIs to promote efficient service delivery.
•Acts as first point for CATSA operational management and other parties at the site
•Manages the daily briefings with site specific topics and daily reports
•Manages scheduling and administrative tasks to ensure service delivery.
•Achieves KPIs and ensures compliance with SOP’s on a daily basis
•Monitors service levels and reports on changing needs
•Supervises and coaches Service Delivery Managers
•Ensures required staffing levels meets service delivery.
•Ensures time and attendance tracking is accurate and timely
•Assists Service Delivery Managers in dealing with complaints, security incidents, etc
•Proactively engages in monitoring the operations, eg: queue length, managing the screening area accordingly, and ensures adequate staffing levels.
•Builds and maintains a strong customer relationship with assigned business area
Qualifications:
•College or University Degree
•Minimum five years work-related experience in a Supervisory role, preferably in the Aviation / Security Industry
•Demonstrates ability to work effectively with employee groups and builds partnerships at all levels of the organization
•Ability to conduct progressive interviews and assign staff duties accordingly
•Demonstrated ability to negotiate, facilitation/presentation skills
•Ability to use office software programs such as Word, Excel and PowerPoint, pay/invoicing
•Understanding of rotational shifts and site schedules and to attend to incidents after hours
•Knowledge of relevant security and employment legislation
•Client service/consulting skills, strong communication skills
•Must be eligible to apply for Federal Secret Security Clearance
To apply for this position or to learn more about G4S, please visit our careers website and click on secure solutions at: http://www.g4s.ca./en-ca/Careers/
G4S Secure Solutions (Canada) Ltd. is an equal opportunity employer, the world's leading international security solutions group, a proud member of the UN Global Compact for Social Responsibility, and a supporter of Children’s Hospitals across Canada.
We thank all applicants and advise that only those candidates selected for interviews will be contacted. No phone calls or agency solicitations will be accepted.
By submitting your personal profile and resume, you consent to G4S Secure Solutions (Canada) Ltd. sharing this information within its divisions in order to identify other employment opportunities you may be suitable for.
G4S
G4S Aviation Security is a division of G4S Secure Solutions ( Canada ) Ltd. whose parent company G4S plc, is the world’s largest security solutions company. At G4S comes a national and international network of experienced and accredited security professionals. We employ over 625,000 people worldwide and operate in 120 countries, making us the world’s second largest private employer. As a full service security solutions company, we specialize in outsourced business processes where security and safety risks are considered a strategic threat. We assess current and future risks and develop secure solutions to minimize their impact. This market leadership enables us to continue to provide innovative security solutions for our customers. |
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