New Posting- West Jet

Workforce Coordinator - Kelowna
Westjet Airlines - Kelowna, BC

Looking for a great place to work? A place where an award-winning culture means empowerment, teamwork and a passion for what you do? Then think WestJet. It's a great place to land. The WORKFORCE COORDINATOR (WFC) is responsible for managing, assessing and maximizing workforce efficiencies while effectively balancing manpower needs of the Customer Service Agents, Guest Service Ambassador, Baggage Service Agents, Shift Leads, and Guest Service Ambassadors. Job Description:  Construct work schedule for all Front Line employees (Shift Leads, Customer Service Agents, Guest Service Ambassadors, and Baggage Service Agents) that are in line with averaging agreements and Labour Canada. WFC works on scheduling timelines set by HQ in a 6 week period and ensures schedules are issued consistently and on time according to all domestic bases. Budget and maintain efficient levels of manpower with guidance from the Station Manager and Duty Managers. Make adjustments to schedule to ensure effective coverage for training, vacation, peak periods and flight schedule changes. Work with L&D, Support Service Advisor, Duty Managers, and Station Manager to determine timelines for training initiatives ( i.e. return to work training, recurrent training, base specific training, etc.) Liaise with Station Manager and Duty manager to plan and forecast future staffing needs, trends, and budget requirements for optimal operations coverage. Act as a liaison between Support Services Advisor and Duty Managers to manage schedule changes related to WCB, STD, and modified duties. Initiate suggestions to increase efficiencies, lower costs and increase people happiness. With input from members of management, evaluate and plan manpower for new initiatives. Act as a daily liaison between the Duty Managers, Shift Leads, and Support Services to manage and maintain Agent Status. Develop, input and maintain work rules in Sabre Staff Planner Monitor the shift trade process. Administer Kronos and submit payroll. Administer, monitor and communicate lieu banks for all Full time employees Administer vacation bidding process. Train new agents in the Schedule Bidding processes (LINGO) and Self Service tools (ESS) during base orientation. Effectively manage and track monthly labour costs vs. budget to ensure base is on par. YLW WFC will be responsible to provide additional scheduling support to other stations at the direction of Station Manager and Regional Manager. Qualifications:  Minimum 1 year airport operations and employee scheduling experience Strong time management and organizational skills Ability to provide a high level of customer service to internal guests Strong communication skills - both written and oral Ability to pay close attention to detail and with a high accuracy of work An understanding of Airports Scheduling, Canada Labour Code and Labour Budget practices Proven history of effecting change through influence Intermediate skills in MS Office applications Powerpoint, Word, Excel and Outlook Proven track record in safety awareness Proven track record of maintaining confidentiality Ability to work a flexible schedule as operationally required and travel for training Advanced working knowledge of Sabre Schedule applications WestJet is Canada's most preferred airline, operating over one hundred aircraft to destinations in North America, Central America and the Caribbean. We are recognized as a Top Employer in Canada and our more than 10,000 employees work hard to ensure we maintain our position as one of Canada's most respected corporate cultures. With the launch of WestJet Encore, we will continue our steady growth by offering flights and jobs to more cities in Canada. We would like to thank all applicants in advance for their interest in WestJet. We believe in enriching the lives of everyone in WestJet's world and encourage applications from all qualified individuals. If you inspire greater creativity and innovation towards reaching new altitudes and meet the qualifications for the position in which you are interested, we welcome you to complete an online application. WestJet is a great place to land - powered by Talent and Growth. At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will utilize safe work practices to ensure your well-being and the safety of others.  Westjet Airlines - WestJet is an organization recognized by its delivery of a remarkable guest experience resulting in us achieving over $3B in sales. In order for our best-in-class airline to be this successful, we require the skills and talents of professionals like you to ensure our ongoing growth. In an industry that is dominated by legacy competitors, you have the opportunity to build your career with an organization driven by progressive strategies, leadership and practices. If you are looking to break out of the status quo by joining a company with a strong growth plan, which consistently ranks as one of the most profitable airlines in the world, and which has a vision to be a top five international airline, WestJet is the place for you!  Posting Open Date: 12/04/2014  Posting Close Date: 12/11/2014 (Please note the posting will close at 11:59pm EST)