Looking for a great place to work? A place where an award-winning culture means empowerment, teamwork and a passion for what you do? Then think WestJet. It's a great place to land.
WestJet is an organization recognized by its delivery of a remarkable guest experience resulting in us achieving over $3B in sales. In order for our best-in-class airline to be this successful, we require the skills and talents of professionals like you to ensure our ongoing growth. In an industry that is dominated by legacy competitors, you have the opportunity to build your career with an organization driven by progressive strategies, leadership and practices. If you are looking to break out of the status quo by joining a company with a strong growth plan, which consistently ranks as one of the most profitable airlines in the world, and which has a vision to be a top five international airline, WestJet is the place for you!
Posting Open Date: 12/24/2014
Posting Close Date: 01/07/2015 (Please note the posting will close at 11:59pm EST)
Support Servicers is responsible for supporting the development of our people in alignment with WestJet objectives, culture and values. By working collaboratively with the Airports Leadership & other business units, we will foster & deliver a world class employee experience.
Responsibilities:
- Liaise and support (WCB, OSH, and health and wellness department) for ability management at the YYC airport (modified work agreements, work with employees returning from a leave.)
- Provide a strong knowledge of company policies, compensation, training, performance management and recruitment
- Support Guest Services Manager in coaching agents on performance, uniform adherence, technical ability etc.
- Celebrate successes (kudos, rewards & recognition) & plan base events
- Act as the cultural barometer every day – come up with creative ideas to improve morale when low, and maintain an upward swing
- Chair culture committee
- Communicate and deliver recognition programs promoting WestJet culture
- Provide support to GSM’s & DM’s for any investigative interviews or performance management conversations/documents, Attendance Support Program, WCB, and approved leaves
- Meet with an agent regarding career development (i.e. shadowing at other departments/bases, internal/external courses available)
- Learning & Development regarding upcoming training spots required
- Assist with the recruitment for YYC frontline and support positions; creating and coordinating internal and external recruiting events
- Maintain job descriptions and recruiting documents
- Coordinate base workshops/lunch and learns
- Support and accommodate inflight mods at YYC airport
Qualifications:
- Preferably 1 - 2 yrs of leadership experience including performance & ability management
- Human Resources certificate, diploma or degree or equivalent years of experience in a people leadership role
- Knowledge of WestJet People promises, guidelines and practices required
- 3 - 5 years experience in airline operations is an asset
- Proven ability to plan, develop and lead meetings
- Proven ability to provide high level of customer service to internal guests
- Intermediate knowledge of all Microsoft applications
- Able to deal with stressful situations and perform steadily under pressure
- Positive role model, outwardly demonstrates WestJet values
WestJet is Canada's most preferred airline, operating over one hundred aircraft to destinations in North America, Central America and the Caribbean. We are recognized as a Top Employer in Canada and our more than 10,000 employees work hard to ensure we maintain our position as one of Canada's most respected corporate cultures. With the launch of WestJet Encore, we will continue our steady growth by offering flights and jobs to more cities in Canada.
We would like to thank all applicants in advance for their interest in WestJet. We believe in enriching the lives of everyone in WestJet's world and encourage applications from all qualified individuals. If you inspire greater creativity and innovation towards reaching new altitudes and meet the qualifications for the position in which you are interested, we welcome you to complete an online application. WestJet is a great place to land - powered by Talent and Growth.
At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will utilize safe work practices to ensure your well-being and the safety of others.
Westjet Airlines |
No comments:
Post a Comment