Executive Flight Centre (EFC) has been setting standards in aviation fuel and service for over forty years. Headquartered in Calgary, with operations in both Alberta and British Columbia, EFC offers a diverse range of aviation services to meet the needs of airport users. EFC also offers additional expertise and services to customers throughout Western Canada in the areas of Airport / Aerodrome Services and Aviation Real Estate Development. Our vision is to provide an excellent quality of service to all customers in the Aviation Industry by focusing on Safety, Quality, Consistency and Customer Service.
Our Calgary Airport Terminal is seeking an experienced Terminal Operations Manager to support our growing and diverse operations.
Description:
The Terminal Operations Manager is responsible for the strategic direction and leadership for the overall ground operations, which includes staff and service operations.
Responsibilities:
• Oversees and directs all aspect of Ground Operations, Customer Service Operations (Above the Wing) and Security Operations.
• Strategizes, reviews and coordinates operations and efficiencies with the FBO Director.
• Assists with recruiting and scheduling for Ramp/Fuel, CSRs and Security positions and oversees any revised scheduling, due to scheduled and unscheduled absences.
• Oversees ramp/fuel daily activity, in conjunction with supervisors, QA/QC and Fleet Maintenance Control.
• Works in conjunction with the Fueling Supervisor for the inventory control management of Aviation Fuel Products.
• Works with supervisors to insure that training and record keeping system is in place and maintained.
• Manages the Safety Management System (SMS) and Reporting System at the base, in coordination with the FBO Director.
• Updates various types of operational manuals, trainings manuals, qualifications records and local ERP in coordination with FBO Director.
• Communicates with various customers, contractors and the Airport Authority as required.
• Provides crew coaching as required.
• Issues POs for operations purposes when required.
• Manages budget for the base in coordination with the FBO Director.
• Provides/prepares quotations for Ramp/Fuel Service for contracts in coordination with the FBO Director as required.
• Maintains Weekly Rack Rate of Aviation Fuel Product Adjustment.
• Creates operational memos and local policies in coordination with the FBO Director.
• Improves the operational systems, processes and policies in support of the organizations mission in coordination with the FBO Director.
• Communicates with HDQ for various types of operational matters including HR issues when needed.
• Communicates and works with FBO Director and all supervisors in YEG, VP of Fuel Ops, QA/QC Manager, EFC Fleet Manager and HR.
• Manages Crew Uniform ordering and inventory control and issues Uniform Vouchers to each ramp/fuel agent, while overseeing the voucher program.
• Manages various types of Company Audits and post-audit procedures.
• Ensure exceptional customer service and a pleasurable client experience.
• Comply with and participate in the Company’s Health & Safety programs and Quality Systems.
• Other duties as required.
Education/ Training:
• High School Diploma.
• Post-Secondary diploma or degree in a technical field preferred.
Qualifications/Experience:
• Previous working experience in the aviation industry with direct working knowledge of operations in an airport facility is preferred.
• An understanding of ramp and fuelling procedures is an asset.
• 5 or more year’s previous management experience with proven leadership abilities.
• Must possess a valid driver’s license with clean drivers abstract.
• Effective leadership skills, with a strong focus on operations and business processes.
• Able to identify key issues; creatively and strategically overcome internal challenges or obstacles.
• A clear and solid understanding of personnel policies, practices, and procedures and other operational issues faced by the organization.
• Effective attention to detail and a high degree of accuracy.
• Strong knowledge of Microsoft Office products, including Excel, Word, and PowerPoint.
• Excellent interpersonal and communication skills, including written and verbal skills, to communicate with all levels of the organization and its executive team.
• Good financial and business awareness.
• Strong quantitative and critical thinking skills.
Executive Flight Centre offers competitive compensation and a comprehensive benefits package, an incredible work environment, and career advancement opportunities. Please visit our web site at http://www.efcaviation.ca/ for a complete description of our company and to view other career opportunities.
To apply for this position, please send your resume and cover letter to careers4u@efcaviation.ca indicating the position title and location you are applying for in your subject line.
We thank all applicants for their interest in Executive Flight Centre; however, only candidates selected for interviews will be contacted.
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