New Posting - Air Canada

Flight Pass Program Specialist - Montreal
Air Canada - Dorval, QC

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Reporting to the Manager, Flight Pass, the Flight Pass Program Specialist is responsible for the maintenance and administration associated with bringing Flight Pass products to market and their day to day operations.  Create, implement and maintain new Flight Pass products (including Customized Corporate flight pass) products in the proprietary software administrator console  Provide second level escalation support for customer queries  Provide assistance to the Flight Pass Program Manager  Ensure integrity of the Flight Pass product website terms and conditions and pricing levels on aircanada.com  Responsible for the product lifestyle administration including quality assurance, intra-departmental and customer query escalation  Produce ad hoc Flight Pass reports  Produce and maintain program document and manuals.  Coordinate maintenance and administration of existing portfolio of Flight Pass products  Frequent interfaces with a range of Air Canada Commercial, Customer Services, IT and Finance branches, including: Network Planning, Marketing Communications, Sales Communications, Corporate Communications, Corporate Sales, Agency Sales, International, Call Centres, ACGHS, Revenue Accounts, Taxation, AC Web Travel, and RSM  Draft product briefs for internal distribution  Provide service support for Internal queries  Monitor performance of Flight Pass revenue  Oversee administration of subscription and other recurrent billing processes  Monitor, escalate and correct any customer issues arising with Flight Pass product  Communicate and set up customer reporting requirements Qualifications Web business application experience an asset Skilled in Customer interaction Work experience in Call Centers, Airports, Customer Solutions or similar service delivery setting Ability to handle large volumes of work and to multi task essential Ability to perform with a high degree of accuracy Working knowledge of business application software (Word, PowerPoint, aircanada.com). Res3 experience preferred Proficient in the use of Microsoft Excel Proven organizational and problem-solving skills, used to recommend and implement effective solutions Ability to work on multiple tasks and to prioritize heavy workloads and tight deadlines Self starter, energetic with strong sense of initiative, creative approach to solving problems Strong team player with excellent interpersonal and communication skills Excellent written communication skills Knowledge of high level commercial applications for Flight Pass LINGUISTIC REQUIREMENTS  Based on equal qualifications, preference will be given to bilingual candidates. At Air Canada, we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.  Job Revenue Management Primary Location CA-QC-DORVAL-YUL Schedule Full-time