Skills and Qualifications Include, but not limited to, the following minimum skills and qualifications:
- Minimum 3 years post secondary education.
- Minimum 5 years of managerial experience within the airline industry and strong knowledge in all areas of airport operations, developing and implementing procedures, supervising, coaching and developing staff.
- Superior operating knowledge of Sabre and Skyline.
- Superior knowledge of airport operations and procedures.
- Proficient in Windows, PowerPoint, Word and Excel.
- Excellent customer service skills.
- Ability to manage multiple priorities and deadlines.
- Budgeting experience required.
- Experience managing a unionized workforce.
- Excellent interpersonal and communication skills (written & spoken).
- Excellent leadership skills with the ability to coach, mentor, and motivate.
- Possesses a solid understanding of the business and customer environment.
- Experience with developing and implementing procedures.
- Able to travel regularly as required.
- Bilingualism considered an asset.
- Ability to obtain and retain a Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.
Duties and Responsibilities Interested candidates should be able to perform the following duties and responsibilities:
- Manages the Hub to ensure adherence to on-time departures, optimum resource allocation and customer satisfaction
- Build a work culture such that costs, quality assurance and customer satisfaction are key areas to drive efficiency such as manpower.
- Coordinates the daily operational planning and implementation between Cargo/Ramp, Maintenance and Passenger Services.
- Ensures the station operations' performance is in accordance with regulatory, company safety goals and departmental goals and objectives.
- Monitors station performance on a daily basis against KPIs and SOPs and initiates corrective actions to improve results.
- Manages and provides functional guidance and supervision to all Operational departments at the Station, for both internal and external.
- Responsible for compliance with Internal Audit standards, as requested by the QA Manager.
- Responsible for preparation of expense and revenue budgets; cost and revenue analysis and overall Hub cost structure and effectiveness.
- Station Team Leader of the First Air Emergency Response team
- Participate in Occupational Health and Safety and other committees as required.
- Provide specialized advice to senior & line management in security functions in conjunction with the company Security Coordinator.
- Assist and support the Company in local marketing and sales activities.
- Responsible for managing the relationship with all stakeholders at the airport (authorities, vendors, suppliers, government agencies etc.).
- Other duties as assigned.
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