This position represents an opportunity for career-driven individuals seeking a position within an organization that inspires growth and promotes excellence to make a difference and contribute to CATSA’s unique culture as it strives to excel in air transport security.
If you are a motivated professional seeking a position within a multifunctional and collaborative environment, we invite you to consider the following job opportunity:
Learning and Performance Advisor (YHZ)
Number of Openings: 1
Employment type: Indeterminate
Location: Halifax International Airport
Hiring salary range: $72,497 to $84,578 plus performance pay.
Language requirement: Bilingual (BBBB)
*Eligibility List: CATSA will use this opportunity to establish a list of candidates eligible to fill subsequent vacancies. The eligibility list may be used to staff permanent or fixed-term positions with similar responsibilities and qualifications.
Summary of responsibilities:
Reporting to the Manager, Regional Performance , the Learning and Performance Advisor is responsible for training, coaching and certifying screening officers (SOs) within a designated geographical region using the National Screening Officer Training and Certification program and the Ongoing Professional Development program. The Learning and Performance Advisor performs all other duties and responsibilities related to the position as required.
The responsibilities will include:
- Lead the delivery of classroom-based training, on-the-job training and other web-based learning sessions (e.g. Webinars).
- Execute the evaluation and certification of SOs in accordance with CATSA’s National Certification program.
- Provide ongoing performance coaching to SOs and assisting screening contractors (SCs) in conducting training exercises and simulations at the screening checkpoint.
- Assist CATSA Regional team in oversight at the screening point and in interpreting the Standard Operating Procedures (SOPs).
- Maintain the data integrity of the Learning Management System (LMS) for program delivery including tracking and reporting participant’s course scores and certification activities.
- Support SCs with the implementation of new training programs and answer ad hoc questions.
- Participate and support the Performance Event process regionally.
- Work as a subject matter consultant with various departments to ensure Learning and Performance standards are developed, monitored and maintained.
- Monitor screening operations at Pre-Board Screening (PBS), Hold-Baggage Screening (HBS) and Non-Passenger Screening (NPS) checkpoints to ensure procedural compliance to CASTA’s SOPs, Operational Bulletins and directives.
- Observe and report on screening operations at PBS, HBS and NPS screening checkpoints to ensure compliance to CATSA's screening service contracts.
- Assist in developing training programs for implementation nationally and locally.
Qualifications:
Essential
- Graduation from a recognized college or university with a specialization in Education or another specialty relevant to the duties of the position;
- A minimum of three (3) years of experience as an instructor in an adult learning environment;
- A minimum of two (2) years of experience conducting practical assessments and evaluations;
- Knowledge of various training methods (e.g. classroom training, web-based training, on-the-job training, etc.).
Valuable
- Experience in training technical, customer service and security related courses;
- Experience in delivering training in a variety of methods (classroom, web-based, on-the-job training, etc.);
- Experience in airport/security industry;
- Designation as a Certified Training and Development Professional;
- Knowledge of CATSA's mandate and priorities, as well as an awareness of relevant legislations impacting CATSA;
- Knowledge of the aviation industry and the related regulatory and security issues.
Required skills:
- Strong ability to present information in a clear and concise manner;
- Ability to work independently and with others in a team environment;
- Ability to adapt to changing circumstances;
- Highly developed coaching and mentoring skills;
- Excellent organizational skills;
- Excellent written and oral communication skills;
- Excellent analytical skills and detailed-oriented;
- Strong creative problem-solving skills;
- Ability to take initiative;
- Ability to multitask and prioritize assignments to meet deadlines.
Specific work requirements
- Ability to work overtime as required;
- Ability to travel extensively as required (possibly on short notice);
- Language Profile: Bilingual (BBBB);
- Ability to obtain and maintain a Secret security clearance;
- Be a Canadian citizen or permanent resident.
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