New Posting - GardaWorld

Checkpoint Manager - Yellowknife Job
GardaWorld - Yellowknife, NT

Req Id 40121 - Posted 07/07/2015 - Aviation - Aviation - Sécurité pré-embarquement aéroport - Airport Security Screening - Calgary - Aviation Services - Airport Security Screening - Canada - Northwest Territories - Yellowknife RAISING THE BAR Come build your career at GardaWorld! GardaWorld offers great opportunities for personal growth and advancement. Do you want to work in a collaborative environment that encourages team cooperation? You can make a difference in a company that gives you complete latitude to deliver the best customer service.  We are currently hiring a Checkpoint Manager for the Yellowknife Airport, on a Full Time Permanent basis. Position Reporting to the General Manager, the Checkpoint Manager is responsible for managing the screening operations in the airport, including the operations related to passengers and baggage as well as managing the Screening Officers. Main Responsibilities include, but are not limited to, the following: * Ensures checkpoint operations are in compliance with GardaWorld financial, operational, procedures, policies and programs * Facilitation of SOP decision making process and procedures * Manages incidents at the checkpoint as they arise, and implements contingency and emergency procedures to maintain integrity of operations and reconcile incidents * Monitors checkpoint performance and actively determines shift assignments and reassignment. Manages deployments and approves time records * Interviews, selects and hires Screening Personnel with support from Human Resources * Develops an effective day-to-day, transactional working relationship with CATSA, Airport Authority, Union and Airlines to effectively balance and meet their requirements * Creates a positive travel experience: ensuring customer service expectations are always met * Monitors for consistent application of the GardaWorld employee regulations * Addresses non-routine screening situations as they arise and acts as the point of escalation for: handling complaints, unruly passengers, special requests, explosive detection trace alarms, non-permitted items, dangerous goods, VIPs, etc. * Represent GardaWorld and our Aviation client, C.A.T.S.A., in a professional matter at all times Job benefits * Competitive starting salary * Parking is provided * Uniform is provided * Competitive compensation & benefits package * Training and career development Requirements * Must be a Canadian Citizen or a permanent resident as defined in the Immigration Act with an employment authorization document * Ability to obtain a security clearance * No previous criminal background for which a pardon has not been granted * 18 years of age or older * Willing and able to work outside regular working hours and able to work shifts, when required * Post-Secondary education in related field or combination of education and work experience * Minimum 3 years’ experience in related field * Bilingual (English, French) is an asset * Previous experience in a supervisor role is an asset * Previous experience in a Union environment is an asset Skills & Proficiency * High level of comfort dealing with a variety of customer interactions/escalations * Effective communicator with the ability to listen attentively and maintain respectful and cooperative relationships with passengers, employees and co-workers * Demonstrated leadership skills necessary to handle on-the-spot decisions and ability to act calmly under pressure * Highly organized and results driven individual who is able to prioritize and handle multiple tasks * Ability to work within a structured, highly regulated environment Personal Characteristics * Communicates openly and honestly, building relationships based on trust, respect and clarity * Demonstrates an approachable, caring, friendly and customer service oriented attitude. * Conducts him/herself in a manner that portrays fairness, honesty, and integrity * Collaborative and team oriented individual who is accessible and approachable to staff * Professional and detail oriented individual who has a flexible approach to work issues * Ability to demonstrate conflict management, time management and to maintain composure in difficult and challenging situations * Excellent written and oral communication skills as well as the ability to listen attentively and maintain a respectful and cooperative relationship with passengers, employees and co-workers Notes * Internal candidates must be in good standing with no performance events on file. * Applicants must clearly demonstrate in their resume that they meet the education and experience requirements. Failure to provide sufficient information will result in the candidate being disqualified. * Written test(s) may be administered. * Interviews and reference checks will be conducted. * Successful candidates must meet and maintain the Conditions of Employment throughout their employment. * The chosen candidate must successfully complete the required training program as well as a probationary period. * Travel may be required for training. Other travel may be requested when assistance is required at other airports. * Applicants currently residing elsewhere than the job location must CLEARLY indicate if they are seeking to relocate at their own cost or they will be automatically disqualified. These applicants may also be required to travel for recruitment events at their own cost. We thank all applicants for their interest in the position; however, we will communicate only with the selected candidates. We are an equal opportunity employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, handicap disability or any other protected status. For further information, please click here GardaWorld Aviation Services is the largest provider of security services to the Canadian Air Transport Security Authority (CATSA). We deploy specialized security professionals in 28 airports in Canada, protecting the traveling public and enabling smoother and safer cross-border business interactions. Our highly qualified security professionals understand that travel still needs to be a positive experience and know how to respond to challenging situations. The friendly, approachable manner of the GardaWorld team is part of what sets us apart.  Headquartered in Montreal, Canada, GardaWorld is the world’s largest privately owned security services company. We operate across a range of highly focused business solutions including cash services, protective services and aviation services. Over 48,000 highly trained, dedicated professionals serve clients in North America, Latin America, Europe, Africa, Asia and the Middle East