New Posting - IATA

Manager, Passenger
IATA - Montréal, QC 
Full-time, Permanent

Drive the promotion of the “end to end” passenger journey vision with a range of options and choices which provides benefits to the airlines and their passengers Lead the exploration and conceptualization of industry initiatives and their subsequent development into projects, as such: Develop necessary documents and tools to support the project development including sound business case for all activities to ensure industry achieves returns on investment;  Develop the project concept and project implementation strategy and roadmap;  Define key indicators and scorecards to monitor implementation progression;  Create and manage relevant industry stakeholder advisory/working groups as required to help develop and gain buy-in to the concept and strategy;  Work effectively with the regions to ensure project implementation and monitoring (workshops, case studies, campaigns, training, webinars etc.);  Manage the life cycle of the concept including the maintenance and update of standards, recommended practices, guidance material and resolutions;  Develop standards and methodologies accepted by IATA members & industry stakeholders to support adoption and implementation;  Manage the IATA Internet and Intranet content to ensure appropriate promotion of the concept and strategy remains timely;  Actively participate to Simplify the Business related activities;  Support the development of new commercial products and services such as consultancy, publications, and training;  Represent IATA at industry events and promote end to end passenger journey concepts.  Qualifications and Skills University degree;  Strong background in developing and managing complex projects involving several intra-related and intra-dependent work-streams;  Strong background in aviation, ideally in airport passenger ground operations;  Flair for new technology innovation and concepts;  Innovative lateral thinker, comfortable working in a challenging, fast moving environment;  Competent user of project management software and other relevant tools;  Strong organizational and analytical skills. Able to identify and exploit project opportunities and mitigate the impact of and/or work-around, potential obstacles;  Proven ability to develop industry business cases;  Adept at risk identification, assessment and management;  Ability to work closely with team members across the globe;  Proven communication skills together with the ability to develop concise articulate reports. For further information or to apply, please click here