New Posting - First Air

Manager, Northern Stations
First Air - Ottawa, ON

REFERENCE #: C12714 POSITION: (1) MANAGER, NORTHERN STATIONS (FULL-TIME) LOCATION: OTTAWA AVAILABLE: IMMEDIATELY DEPARTMENT: COMMERCIAL CLOSING DATE: MARCH 16, 2016 SKILLS AND QUALIFICATIONS:  Include, but not limited to, the following minimum skills and qualifications: Minimum of 3 year Post-Secondary education. Minimum of 2 years managerial experience within the airline industry, developing procedures, supervising, coaching, and developing staff. Superior operating knowledge of Sabre, passenger service, cargo and procedures. Proficient in Windows, PowerPoint, Word and Excel. Willing to travel extensively to Northern Stations. Solid customer service skills. Ability to manage multiple priorities and deadlines. Budgeting experience required. Experience managing a unionized workforce. Excellent interpersonal and communication skills (written and spoken). Excellent leadership skills with the ability to coach, mentor, and motivate. Possesses a solid understanding of the business and customer environment. Experience with developing and implementing procedures. Experience with handling and acceptance of Dangerous Goods is an asset. Bilingualism considered an asset. Ability to obtain and retain an Airport Restricted Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada. DUTIES AND RESPONSIBILITIES:  Interested candidates should be able to perform the following duties and responsibilities: Manages the station(s) to ensure adherence to on-time departure, optimum resource allocation and customer satisfaction. Build a work culture such that costs, quality assurance and customer satisfaction are key areas to drive efficiency. Ensures the airport operations' performance is in accordance with regulatory, company and customer requirements. Monitors station performance on a daily basis against KPIs and SOPs and initiates corrective actions to improve results. Manages and provides functional guidance and supervision to all service providers at the airport(s) both internal and external. Responsible for performance management and ongoing professional development and training of direct reports. Responsible for compliance with Stations controls and Internal Audit standards. Responsible for preparation of expense and revenue budgets; cost and revenue analysis and overall station cost effectiveness. Assumes responsibility for the overall safety of all Northern Station employees. Assists with departmental labour relations including contract negotiations/interpretation, discipline, grievance hearings/arbitration. Assist the Company in local marketing and sales activities. Responsible for managing the relationship with all stakeholders at the airport (authorities, vendors, suppliers, government agencies etc.). Responsible for liaising with regulatory authorities, original equipment manufacturers and other operationally relevant external entities. Ensure compliance with regulatory requirements as well as internal policies and procedures. Responds to any Canadian Transportation Agency concerns or questions. Active member of the First Air Emergency Response Team. Other duties as assigned. Job Type: Full-time Required experience: managerial experience within the airline industry.: 2 years Required education: Diploma/Certificate For further information or to apply, please click here