New Posting - Jazz

Jazz is currently recruiting an Aera Manager, Customer Service in Saskatoon.

Canada's second largest airline, Jazz serves over 80 destinations in Canada and the United States with a fleet of regional jet and turboprop aircraft. We operate over 820 flights a day and carry over 9 million passengers each year. Headquartered in Halifax with approximately 4,800 employees, Jazz offers a professional working environment and opportunities for individual career growth. 

Purpose of Position:  To consistently deliver safe, quality regional airline services while focusing on our customers, our employees, operational performance and cost efficiency.
  

Key Activities: (Includes but is not limited to)
  
SAFETY AND OPERATIONAL PERFORMANCE:

• Organize, direct and manage airport operational activities at multiple airports relating to passenger, baggage and cargo handling.
• Maintain company emergency procedures/local airport emergency procedures and ensure employees remain current with said procedures.
• Ensure regular ramp inspections/audits are completed to monitor ground handling contractor performance and compliance with procedures.  Provide direction and follow-up regarding correction of determined deficiencies.
• Monitor station delays/OTP/ daily and follow-up with corrective action.
• Analyze corporate daily/weekly PAWOB reports and develop corrective action plans where required.
• Review and provide recommendations for station schedule changes and participate in internal unstacking meetings to provide constructive feedback.
• Understand, support and communicate departmental/corporate direction in a timely manner.
• Perform duties in accordance with established policies and procedures while giving primary consideration to employee safety, personal safety, and the safety of contractors and customers.
• Other related duties as assigned.

 LEADERSHIP & HUMAN RESOURCES:

• Manage frontline UNIFOR staff at multiple locations.
• Create an open, honest and supportive work environment.
• Identify employees' needs/requirements for product knowledge and ensure relevant information is available.
• Encourage ongoing teamwork in meetings, open dialogue, team challenges and informal collective experiences.
• Coach and provide direction to employees to ensure consistent quality completion of responsibilities.  Address individual performance issues as they arise following standard Jazz performance management practices.
• Provide the necessary resources and tools for support staff to perform their duties.
• Demonstrate support and commitment to the diverse needs of staff.
• Management liaison between Flight operations, In-flight Service and Aircraft Maintenance at Station to facilitate a cohesive operation.
• Establish clear and agreed-upon accountabilities with direct reports and provide annual performance reviews.
• Develop a full understanding and manage all aspects of the UNIFOR Collective Agreement.
• Participate in information gathering into the grievance process and participate at grievance hearing as required.
• Formal and informal presentations will be required.
• Provide support by attending union management meetings.
• Other related duties as assigned.

 FINANCIAL PERFORMANCE:

• Develop detailed annual station business plan/budget and manage expenses to approved plan.  Prepare monthly expense variance reports.
• Plan and manage manpower plan in support of budget and customer service requirements
• Make recommendations and develop cost/benefit analysis as required, for new purchases/projects.
• Ensure financial self audits are completed and submitted in a timely fashion.
• Maintenance of Station property and facilities, renovations, equipment procurement & repair.
• Co-ordinate with Properties and Facilities on airport user fee changes and airport facility issues.
• Ensure airport complies with security and safety regulations and procedures.
• Review Transport Canada Security audits of local screening procedures and direct correction of any reported deficiencies.
• Other related duties as assigned.

 ADMINISTRATIVE & MARKET INTELLIGENCE:

• Monitor local competitor activity and provide feedback to Marketing on any fare/schedule changes.
• Provide feedback to Marketing regarding local fares and seat sale promotions to ensure competitiveness.
• Review passenger load activity (oversales/spoilage) and recommend corrective action plans in conjunction with Yield Management and SOC as required.
• Monitor and maintain all necessary reports and administer necessary follow-up.
• Develop and maintain relationship with local airport authorities.
• Other related duties as assigned.

Qualifications:

• 7 years supervisory and/or management experience.
• Proven leadership skills.
• Previous Airline Customer Service experience.
• Is comfortable with creation of employee work schedules and managing of all issues related.
• A valid driver's license is required.
• Must be able to obtain an airside vehicle operator's permit.
• Must be able to obtain restricted airside security access.
• Strong working knowledge of Microsoft Excel, Word and Power Point.
• Strong written and oral communication skills.
• Availability to become involved with communities in the designated stations.
• Vendor management experience is an asset.
• Travel for this position will be required.

Please Note: The schedule may require the incumbent to work evenings or weekends.

For further information, or to apply, please click here