New Posting - Greater Toronto Airports Authority

Coordinator, Shift Scheduling
Greater Toronto Airports Authority 

 - Toronto, ON
Full-time, Permanent

Reporting to the Shift Manager, IOCC, this position is primarily responsible for implementing and administering Shift Employee Staffing (SES) Procedures in order to maintain sufficient staff for a successful shift. This position will also provide a central point of contact for operational staffing for the Managers of Operation. Job Description Provide all staffing related functions for staff that are subject to the Shift Employee Staffing Procedures (SES) which includes: Receiving & processing shift trades, sick calls, overtime call outs maintaining departmental schedules and timekeeping Action leave requests, overtime eligibility within the Collective Agreement and the SES Maintain & update appropriate staffing systems (Kronos & Scheduler) Provide a central point of contact for operational staffing for the Managers of Operation as they are able to validate the workforce at any given time Provide Functional Managers with support related to staffing systems and annual bid vacation process Respond to, and action requests resulting in deviations from the staff schedule Maintenance of Excel-based and/or automated schedule software/templates, and KRONOS/Scheduler payroll systems including overtime rates, hours of work, shift premiums, meal allowances, and standby pay for all employees covered by the Shift Employee Staffing (SES) procedures Create and disseminate various daily reports related to shift activities, staffing levels, and productivity Ensuring the Manager, Operations for each area is kept up to date with the progress and status of staffing their areas Supporting Airport Duty Manager & Shift Manager, IOCC during Irregular and Emergency Operations by monitoring and communicating staffing levels; ensuring sufficient qualified personnel to perform required tasks Supporting HR in process change; identifying inconsistency in the application of the SES; application of new pay or shift codes; assisting in departmental signoffs; providing guidance to users of the systems Primary interface between employees on shift up to 90 days and the Functional Manager/Manager, Operations through Staff Employee Shift Protocol interaction Develop and maintain working relationships between Functional Managers, Manager, Operations (all areas), Supervisors, and Employees as it relates to Staff Employee Shift Protocol and Planned Work Programming on shift Job Requirements Qualifications: Must possess a High School Diploma or a combination of education, training and practical work experience Must possess a minimum of two (2) years of demonstrated experience in a customer service role Experience in scheduling staff is preferred Knowledge of airport operations would be considered an asset Knowledge, Skills and Abilities: Must have a strong ability to handle multiple priorities and meet tight timelines Working knowledge of Outlook (including e-mail. Calendar and tasks), Word, Excel, Power Point, and database management Ability to communicate effectively with numerous departments, and customers High degree of tact in dealing with requests Ability to prioritize multiple priority requests Understanding of scheduling processes/procedures Ability to interpret; apply complicated or conflicting applications related to the Collective Agreement and Shift Employee Staff protocol for all staff Managers of Operations and Functional Managers Ability to input application of pay codes, Kronos and scheduler Ability to multi-task, prioritize and reprioritize tasks dynamically Must be able to perform shift work in an atmosphere that may result in distraction and interruption of work routines Ability to demonstrate effective interpersonal and problem solving skills For further information, or to apply, please click here