New Posting- Executive Flight Centre

Training Manager
Executive Flight Centre - Calgary, AB

Training Manager Executive Flight Centre (EFC) has been setting standards in aviation fuel and service for over forty years. Headquartered in Calgary, with operations in both Alberta and British Columbia, EFC offers a diverse range of aviation services to meet the needs of airport users. EFC also offers additional expertise and services to customers throughout Western Canada in the areas of Airport / Aerodrome Services and Aviation Real Estate Development. Our vision is to provide an excellent quality of service to all customers in the Aviation Industry by focusing on Safety, Quality, Consistency and Customer Service. Our Calgary Head Office location is seeking an experienced Training Manager to support our diverse operations. Main Functions: The Training Manager is responsible for developing, administering, and implementing the Fuel, Ramp, Ground Handling, Customer Service and De-icing programs. This position will provide oversight to all of our sites and ensure all bases are adhering to and training to the same standards company wide. Responsibilities: Develop and enhance all aspects of the existing Fuel, Ramp, Ground Handling, Customer Service and De-icing programs within the company. Train all supervisors on company material and on how to train new employees and develop in house train the trainer programs. Establish and lead high-performance teams in both the fueling and ground handling departments. Plan, design and perform training according to the standards set by Executive Flight Centre. Perform audits on training records, handling, safety and security as required. Interact with airline personnel (trainers) to ensure EFC is following their specific company procedures. Communicate changes to staff in policy, procedures, products, services, or any other alterations that affect delivery of fueling, ramp, customer service, ground handling and de-icing procedures. Assist with the recruitment of new personnel as required. Work closely with our safety and quality control department to ensure best practises are implemented and adhered to. Interact with all base managers/supervisors and leads to ensure they understand the training curriculum and responsibilities of administering both re-current and new hire training. Able to travel as required to all EFC and customer bases, as planned or last minute. Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment. Ensure exceptional, courteous and respectful customer service through compliance and participation in the Company’s Step Up to Customer Service Program. Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives. Perform any other duties as required. Qualifications and Experience: Completion of a certificate or diploma in a related field an asset. Experience in teaching and training new hire personnel in a classroom or on the job environment. Previous experience as a fuel and/or ramp trainer is an asset. Experience in a management roll an asset. Strong knowledge of TP312 – 5th Edition is an asset. Strong people skills and the ability to build strong working relationships. Ability to lead a team which produces positives results and attitude in the workplace. Able to obtain a RAIC security clearance. Clean Driver’s Abstract is required. Strong attention to detail and high degree of accuracy. Strong customer service and troubleshooting skills. Able to work well under pressure. Sound analytical thinking, planning, prioritization, and execution skills. Professional, punctual, meticulous and diligent. Able to work collaboratively as a productive member of the EFC Team. . Executive Flight Centre offers competitive compensation and a comprehensive benefits package, an incredible work environment, and career advancement opportunities. Please visit our web site at http://www.efcaviation.ca/careers for a complete description of our company and to view other career opportunities. We thank all applicants for their interest in Executive Flight Centre; however, only candidates selected for interviews will be contacted.