New Posting - G4S

Regional Manager (Kelowna International Airport)
G4S  

 - Kelowna, BC

Job Introduction Reporting to the Director of Operations, Pacific Region, the Regional Manager is responsible for implementing the strategic and operational plans for Kelowna International Airport. The Regional Manager will provide overall leadership and demonstrate sound business and personnel management practices to support and maintain internal and external client and stakeholder relations. This position is also responsible for overseeing the staff, for direct supervision of Service Delivery Managers and for promoting a safety-first workplace that supports the Company core values – Integrity, Teamwork & Collaboration, and Performance. Main Responsibilities Major Responsibilities, but not limited to:  Ensure the efficient day-to-day service delivery to CATSA and its clients – airlines, the airports and the travelling public, through effective delegation, monitoring and intervention. Represent G4S and be the first point of contact for CATSA’s operational management team during operational hours. Manage and administer operation expenditures effectively. Provide leadership and support to the Service Delivery Managers, in areas including recruitment, training, performance management. Manage time and attendance tracking in SITT and Rostima. Coordinate logistics for short-term and emergency coverage. Achieve KPIs and ensure compliance with standard operating procedures (SOP), and adherence to Company policies, objectives, and goals. Maintain established training standards. Complete and distribute daily briefings and reports. Establish and maintain positive, respectful, and productive working relationships with Union representatives. Maintain proper operational coverage through scheduling, logistics and shift bids in accordance with the collective bargaining agreement. Identify operational strengths and weaknesses and take action to improve service delivery. Ensure that all client and staff complaints, problems and requests are speedily and effectively resolved. Work with the Director of Operations on regional project development, completion and implementation. Collaborate with Regional Management Team to ensure best practice. Provide a working environment that promotes safety, customer service, teamwork and collaboration, integrity, productivity, and continuous improvement. Other duties as required. The Ideal Candidate Education, experience and skills  College or University Degree or equivalent experience. Seven to ten years work-related experience in a management role, preferably in the Aviation Security industry in a unionized environment. Knowledge of relevant security and employment legislation. Strong operational focus with the ability to act under pressure and provide creative solutions. A solid track record of leading change with a strong drive for results. Ability to work effectively with employee groups and build partnerships at all levels of the organization. Ability to implement performance management / discipline with direct reports. Ability to use office software programs such as Word, Excel and PowerPoint, pay/invoicing. Understanding of rotational shifts and site schedules. Willingness to work irregular hours / attend to serious operations incidents after hours. Strong communication, client service and consulting skills. Strong leadership, presentation and persuasive skills. Demonstrated ability to build influence with a range of stakeholders. Places organizational success above individual gain. Must be eligible to apply for Federal Secret Security Clearance. About The Company G4S Canada is a leading provider of security solutions and one of the country’s largest employers. As part of the world’s largest security company, G4S provides career advancement and professional development programs that are simply unmatched in the industry. We believe strongly in investing in our people and their future success. As part of G4S, you will meet exciting challenges every day and stand on the cutting-edge of the security industry.  G4S is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons. While we appreciate the interest of all applicants, only those shortlisted will be contacted.