New Posting - Central Mountain Air

Assistant Reservations Manager
Central Mountain Air Ltd. - Smithers, BC

Assistant Reservations Manager About the Opportunity:  Working out of our Smithers, BC office and reporting to the Reservations Manager the Assistant Reservations Manager will be responsible for assisting with all the duties of the Reservations Manager. CMA is currently recruiting for an individual that can quickly build rapport with our customers and has exceptional communication skills to fill this exciting new role. This position is the designated successor to the Reservations Manager and the role will be filled and trained as such. Job Duties:  • Manage reservations team members with regards to training, performance, and scheduling • Ensure policies, procedures, and processes are adhered to • Continuous improvement to policies, procedures, and processes • Trend analysis of calls to Reservations center • Maintain communication with team members, and other departments to respond to flight schedule changes, and irregular operations situations • Respond to relevant irregularity reports • Ensure training, and training records are up to date • Assist with troubleshooting department specific software • Handle Customer Care inquiries • Any other duties as assigned by the Reservations Manager What Gets You Excited:  • Working with the public in a service oriented role • Being part of a dynamic and diverse team • Variation in duties and pace of work day The Must Haves:  • Dogwood Diploma/GED • A creative, solution focused approach • Extensive customer service experience • Proficient with computers and business writing • Experience leading a team in a customer service environment • Related post-secondary education an asset but not required If this sounds like you, please send your application to jobs@flycma.com with Assistant Reservations Manager in the subject line, no later than July 21, 2017 . We thank all applicants for their interest; however, only those who are selected for an interview will be contacted.