Harbour Air is currently recruiting a Customer Care & Community Involvement Coordinator
Posting Number: 17-57
The Customer Care and Community Involvement Coordinator is the central
point of contact for general inquiries, requests and follow up for passengers
as well as community and charitable engagement.
RESPONSIBILITIES:
• Record keeping, filing and organization of customer care reports
• Analysis of customer care reports
• Follow up with staff and customers on service issues
• Liaise with management team to improve customer service and set
precedents
• Provide recommendations on trends to improve customer care strategy
to Ground Operations team
• File and send monthly summary to executives
• Participate in ground operations meetings
• Organize, collect and analyze customer survey’s – online and onsite
• Activate charitable involvement by organizing employee participation
• Work directly with not-for-profit organizations to provide
fundraising and engagement strategies to the Sales and Marketing team.
• Liaise and report out on monthly charitable expenditures.
• Represent the Harbour Air brand at events on evenings and after hours
at various social functions.
Skills
• Superior customer service skills – willing to take service to a
higher level
• Strong written and verbal communication and interpersonal skills
• Ability to work well independently as well as part of a team
• Ability to exercise flexibility, initiative and good judgment
• Good organizational, time management and problem-solving skills
• Ability to work accurately and meet deadlines
• Ability to plan activities and programs
• Maintain an appearance and conduct suitable for working with the
public
• Ability to work a variable schedule on occasion, including evenings
and/or weekends
• A minimum of 2 years of customer service experience required
• Bachelor's degree in Tourism, Communications, Public Relations or
Business Administration an asset
STATUS: Full-Time Regular
For further information, or to apply, please click here
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